If you’re encountering audio or video issues while attempting to watch a course on a browser, this article explains various ways to troubleshoot these problems. Our Support Team will also follow this guide when responding to inquiries regarding video playback.
Please note that a broadband connection with a minimum speed of 5Mbit or 800kbps is required to watch a Udemy course on your device. The rest of our system requirements are listed here.
Determine if your environment’s causing the issue
To determine whether your device, settings or internet connection may be causing the problem, please try watching another lecture or course.
If you’re able to watch other lectures without any problems, this indicates there is a technical issue with the original video. Please contact our Support Team so they can investigate further and report the issue.
If you’re encountering playback issues with other lectures, however, then please try the troubleshooting steps outlined below.
Troubleshooting issues with your course playing environment
If you’ve determined the problem is due to an issue with your course playing environment, please do the following:
- Try watching the original lecture in an incognito window.
- If the video plays without issue, try checking your extension, plugin or firewall program on your device to see if it needs to be reconfigured or disabled.
- If you have a lot of browser tabs open, close most of them except the one you’re using to watch the course.
- Check your browser version and update it if needed.
Are you encountering a “Problem with your system settings” error notification?
If you’re encountering an error notification while viewing courses, which states there is a problem with your system settings, please try the troubleshooting steps below.
Note: depending on your device settings and permissions, you may need to contact your organization’s IT team for assistance.
- Update your browser to ensure you’re using the latest version.
- If you’re using Google Chrome 90 or above and updating it doesn’t resolve the issue, please enter chrome://components/ into the URL bar at the top of your browser.
- Next, navigate to Widevine Content Decryption Module.
- Update the Widevine Content Decryption Module so that the version number is 4.10.2198.0 or greater (and, or, the status reads it’s up-to-date).