If your users are unable to login after being invited into your Udemy for Business account, first have them reset their password. If that does not work, ask the affected user to submit a support ticket, and a member of our support team will respond within 24 hours.
If you have setup Single Sign On (SSO) for Udemy, please contact your organization’s IT department to ensure users have been given access to Udemy via your SSO provider.
If your company's firewalls are generally restrictive (certain commonly used sites are blocked), please complete the following items in order to ensure you can receive emails.
1. White-list the following emails from Udemy to ensure operation of the password reset function:
- a) udemy.com
- b) email.udemy.com
- c) e.udemymail.com
2. Give permission to the following Server IP addresses to ensure operation of the password reset function:
- a) 126.96.36.199
- b) 188.8.131.52
- c) 184.108.40.206 — 62
- d) 220.127.116.11
- e) 18.104.22.168
- f) 22.214.171.124