This article will guide you through troubleshooting login issues for your Udemy for Business account. If you are seeking information on joining or signing in to your account for the first time, click here. If you are unsure if you have a Udemy for Business account, please follow the steps here.
Logging in with email and password
If you are having trouble logging in with your credentials, follow the steps here to try resetting your password. We recommend doing so from an incognito or private browsing window to avoid any caching or extension related issues. If you aren’t receiving the email, be sure to check your junk or spam folder.
If your company's firewalls are generally restrictive (certain, commonly used sites are blocked), you will need to allowlist the following emails from Udemy for Business to ensure operation of the password reset function:
- a) udemy.com
- b) email.udemy.com
- c) e.udemymail.com
Logging in with single sign-on (SSO)
If your company has enabled single sign-on (SSO) you can access your Udemy for Business account via your SSO provider (e.g. Okta, OneLogin, etc). Alternatively, you can navigate to your company’s custom URL (i.e., {yourcompany}.udemy.com) and follow the prompts.
If you receive any error message when attempting to log in via SSO, please contact your IT department to ensure that you have been provisioned access to Udemy for Business.
Additional assistance
If you continue to have any issues with logging in to your Udemy for Business account, please click here to contact our support team.