How do I access the new help center?
Login to your Udemy for Business account, click your user menu in the upper right hand corner, and select Help.
Who has access to the new help center and forms?
All Udemy for Business users and admins have access.
How do I report a technical issue with the new Support model?
All technical issues will now be tracked via ZenDesk tickets. If you have a technical issue, please submit a ticket through our help center or email firstname.lastname@example.org.
If you email your Customer Success Manager regarding a technical issue, they will forward your request to the Support team to create a case.
How do I request a course be added to the Udemy for Business collection?
Now, every user can request courses be added or topics enhanced. If you want to request a course be added to the Udemy for Business collection, fill out this form in our help center. We will review all course requests every couple of weeks and will let you know if we can add the course you request into the collection.
What is the likelihood my course request is added to the Udemy for Business collection?
We appreciate customer course suggestions. However, it is not guaranteed your course requests will be added to the collection. Courses that are added must be applicable to all of our customers and must meet our instructor and quality standards.
I have a good idea for a product enhancement, how do I let you know?
If you have a feature request that you think would make our product better, please fill out this form in our help center.
Will my feature request make it into the product?
We will review all feature requests and see how they align to our product vision and the needs of our customer base. We cannot guarantee any feature will be added to the product.
Can I see a list of my support requests?
If you want to see a list of your outstanding tickets, you can find them in the help center under your user menu in the upper right hand corner.
What is the difference between Customer Support and my Customer Success Manager?
Customer Support is designed to help you triage technical issues. They are great a managing cases and partnering with our Product & Engineering teams to solve bugs.
Your Customer Success Manager is a strategic partner to help with best practices, employee engagement, and driving value of Udemy for Business.