If you wish to have a user returned to the account after being temporarily deactivated (eg. employee on extended leave, contractor returning), or if you need to revert a deactivation (eg. made a mistake) you can use the option to Reactivate User.
You can only reactivate a user if they have been deactivated. To see your deactivated users, you can use the ‘Deactivated’ filter in the sidebar menu on the Manage Users page.
To reactivate a user, click the ellipses (or actions menu) to the right of the user’s name and select Reactivate User.
You will be presented with further information on what will happen as a result of reactivating the user, before confirming the reactivation.
Once a user is reactivated, they will be automatically allocated a license again and can access their account as they did before, either through SSO (if authorized) or using email and password. They can resume taking courses where they left off.
After you reactivate a user you should notify them to let them know they can now access Udemy for Business again.
Note: If you use Single Sign On (SSO) to give access to Udemy for Business and you wish to reactivate a user who was previously deprovisioned through SSO, you will have to re-enable their access again through your SSO provider.