A list of keyboard shortcuts you can use to quickly perform various functions in the course player can be accessed by clicking the Settings icon at the bottom-right.
Some of the functions you can perform with the keyboard shortcuts include adjusting the video speed, size, and volume.
When a course is unavailable in a Udemy for Business account, it will be automatically removed from the learning path.
There are a few instances that lead to a course being unavailable:
- A course is retired from the Udemy for Business Collection: at Udemy for Business, we’re dedicated to providing our customers with access to a high quality, up-to-date content collection. Each month we curate new courses into our collection and retire low performing or outdated courses. If a course has been included in a path that is later retired from the collection, it will be removed from the path.
- A custom course is unpublished: if an admin or user created a custom course in their Udemy for Business account and later unpublished the course, it will be removed from the path. Note: some organizations may have disabled custom courses in their account.
- An imported course is removed from your account: if an admin imported a course and it was later removed from the account, it will be removed from the path. Note: if you need to remove an imported course from your account, please contact our support team for assistance.
When a course becomes unavailable based on any of the instances outlined above, the path editor will be notified via email and in their Udemy for Business account to update their path. The editor will have the option to replace the removed course with alternative courses in the Udemy for Business collection.
Designed to help drive learning at an organization, Learning Paths help individuals and teams achieve learning outcomes, by enabling them to combine high-quality Udemy for Business courses with all types of resources. Learn more here.
The editor of a learning path can go back and edit or delete their learning path at any time. Additionally, Admins can edit and delete any public learning path and Group Admins can edit and delete public learning paths created by users they manage.
Steps on how to create a learning path can be viewed here.
Udemy for Business customers on Enterprise Plan have access to learning paths. Any employee with a Udemy for Business license can create a learning path. Learn more about how to create a learning path here.
If you're currently a Team Plan subscriber and wish to upgrade to the Enterprise Plan, please contact our Sales Team by clicking here.
To help you reach your learning outcomes even faster, you can select specific Sections or Lectures in a course.
First, create a learning path and click Add content. Next, add the course into your learning path. Then, click edit Course content to easily select which sections or lectures you’d like to include. Users who enroll in the learning path will only see these specific portions in their course-taking experience.
Learn more about how to create a learning path here.
Learning Paths can be assigned to users and groups, with an optional Due Date, just like courses. You can Assign a learning path on the Learning Paths overview page or directly within a learning path.
Unassigning a learning path can be done by admins and group admins on the Path Insights page. The unassign option can be accessed by clicking the ellipses icon as shown below.
Learn more about how to create a learning path here.
Learning Paths can be private to you or public to everyone in your organization. If you want only one or a few people to view this path, you can keep it private and assign it to specific users and groups.
If a learning path is public, Admins have the same edit privileges as the editor. Admins can edit, update, assign, and delete any public learning path.
Learn more about how to create a learning path here.
You can include all types of content in a learning path to create a holistic learning experience: Udemy courses, Your custom courses, links to articles, podcasts, internal wiki or anything else on the web. All edits and changes will auto-save.
To add a Udemy for Business course or custom course, click +Udemy course. You can either insert the course URL or search a specific skill to surface course results to choose from.
For information on how to create a learning path please click here.
Designed to help drive learning at your organization, Learning Paths help you achieve learning outcomes by enabling you to combine high-quality Udemy for Business courses with all types of resources.
Anyone can create a custom learning path to:
- Help their team upskill for a major new project;
- Create onboarding resources for new team members;
- Build individual career development plans.
Combine all types of resources in a learning path: Udemy for Business courses, external links (i.e. podcasts or industry articles), internal links (i.e. internal Wikis or shared documents), and even portions of courses to create a holistic learning experience to meet your goals fast.
To create a learning path, select Learning Paths in the top navigation.
Next, click Create path.
You can give your path a title to describe the goal of the path. You can also add a description to provide more context for your colleagues.
Important: Path names must be unique for public paths available in your organization. If your path is public and is given the same name as an existing public path, you will be prompted to provide a unique name.
You can include all types of content in a learning path to create a holistic learning experience: Udemy courses, your custom courses, links to articles, podcasts, an internal wiki or anything else on the web. All edits and changes will auto-save.
To add a Udemy for Business course or a custom course, click +Udemy course. You can either insert the course URL or search for a specific skill to surface course results to choose from.
Learning Paths can be private to you or public to everyone in your organization. If you want only one or a few people to view this path, you can keep it private and assign it to specific users & groups. To learn more please click here.
Once you’ve completed your learning path, click Done.
Who can edit or delete a learning path?
For information on who can edit or delete a learning path, please click here.
Here at Udemy for Business, we’re committed to providing users with the freshest, highest quality courses to prepare for what’s next.
Our collection covers a wide breadth of courses across essential Certification skills including the following topics:
- Cloud Certifications:
- Amazon Web Services (AWS Certified Developer - Associate, AWS Certified Solutions Architect - Associate, AWS Certified SysOps Administrator)
- Microsoft Azure (AZ-100, AZ-101, AZ-102, AZ-300)
- IT Certifications:
- CompTIA (A+, Network+, Security+, CySA+)
- Cisco (CCNA, CCENT, CCNP)
- ISTQB (Foundation CTFL, Agile testing)
- Project Management Certifications:
- Salesforce Certifications:
- Salesforce Certified Admin
- Salesforce Platform Developer 1
NOTE: Users will need to complete their certification exam through the official exam provider across these certifications. Udemy for Business does not provide the certification exam, but rather, focuses on curating the highest quality courses to help your users prepare for and successfully pass their exams.
To reinforce learning and get the most value out of a course, you can easily follow along with what instructors are saying through transcripts and closed captioning. Transcripts help users find relevant content more easily by providing the ability to skim through the course text and jump to the exact section of the content they need.
You can quickly access the transcripts feature by clicking on the Transcripts at the bottom of the course player. Transcripts will open on the right-hand panel of the screen. The current sentence will be highlighted and will then autoscroll as the instructor is speaking so that you can follow along. You can jump ahead or back to a moment in the lecture by clicking on a particular sentence.
Please note: the transcripts feature is not currently available on the Udemy for Business mobile app or the mobile site.
Captions are also available by clicking on the ‘CC’ button in the bottom right of the course player.
Using the Bookmarks feature is an easy and quick way to mark important points of a lecture, so you can quickly return to it in the future. This article outlines how you can add Bookmarks to course lectures, and access them moving forward.
Adding a Bookmark to a Lecture
If you wish to bookmark a specific point of a lecture, please follow the steps below:
1. When you come to a point in the lecture you would like to bookmark, click Add Bookmark at the bottom of the screen.
2. If you wish to enter a description for the bookmark, type your note and click enter to save it. Your description for the bookmark can include up to 140 characters. If you wish to create a bookmark without a description, however, simply click enter.
3. The bookmark will be indicated by a yellow bar as shown below. Moments that other users have bookmarked will be indicated by blue bars (please note: your bookmark description will not be visible to other users).
To go directly to a moment you’ve bookmarked in that course, simply click on the bookmark you wish to view, and you will be directed to that point in the lecture player.
You can also jump directly to any point you’ve bookmarked in a lecture, by clicking on the corresponding, yellow bar in the course player. A list of bookmarks can also be accessed by clicking Bookmarks below the course player.
Editing or Deleting Bookmarks
If you wish to edit the description you’ve entered for a bookmark, please follow the steps below:
- Navigate to the lecture that includes the bookmark you wish to change
- Move your cursor to the bookmark you wish to edit
- Click on the description box
- Type in the change you wish to make and click enter
If you need to delete a bookmark, move your cursor to the bookmark’s description, and click on the trashcan icon.
Udemy for Business automatically optimizes video resolution based on your internet connection speed. The video quality can be adjusted at any time by clicking on the Settings (gear) icon and selecting a different resolution.
Improving Screencast Lectures
If you're having difficulty viewing text on lectures where the instructor is sharing their screen, try adjusting the video quality.
If you’re looking for courses that feature closed captions, this article outlines how you can locate captions, the different caption types, and how you can activate captions while taking your course. Most course captions are available in the course's spoken language, but some courses also offer captions in multiple languages.
Languages Available For Closed Captions
To support our global learners, we’ve made investments in both our product and content collection, by adding localized captions to many Udemy for Business courses. Udemy for Business offers auto-generated captions in Spanish, Portuguese, German, Italian, French and Indonesian. In addition, English auto-generated captions have been added to all video lectures that are instructed in English.
The number of courses and which courses have captions vary across languages. We aim to support the top 200+ courses across all these aforementioned languages. That said, the specific courses vary based on topic popularity in a given market. You can find the list here.
The auto-generated captions are created using speech recognition technology. If a course has received auto-generated captions, then “auto-generated” and the language of the captions will appear beside the closed captions icon. If the instructor has uploaded closed captions to their course, this will also be indicated beside the “CC” icon, along with the language of the captions.
Please note: proprietary courses that are created by organizations within the Udemy for Business platform will not receive auto-generated captions. Organizations are free, however, to add captions in any language to their proprietary courses.
Searching for Courses With Closed Captions
To find courses that have closed captions, please follow the steps below.
- Enter a course topic in the Search for Courses tool at the top of your organization’s Udemy for Business account
- Click on the All Filters icon on the right hand side. Next, under Features, select Closed Captions to filter the search results (please note: in order for the closed captions filter to appear, some of the courses in the initial search results must include captions)
- Courses with closed captions available will appear
Requesting Closed Captions for a Course
As noted above, Udemy for Business will provide English, auto-generated captions for all English courses (your proprietary courses that are created within the Udemy for Business platform will not receive auto-generated captions). If an English course you’re viewing doesn’t have any captions, and you would like English captions included in the course, please contact Udemy for Business Support to check on the status of the auto-generated captions.
If you are deaf or hard of hearing, and require closed captions to take the course, please contact Udemy for Business Support. We will do our best to accommodate you.
Turning Closed Captions On or Off
If closed captions are available for a lecture, a closed captions icon will appear at the bottom right of the course player. Move your cursor to the icon and select the language of the captions you would like to see. To turn captions off, select the Off option.
You can also adjust the font size of the captions, and the background opacity for them, by clicking on Caption Settings. Then click on Font Size or Background Opacity to make the adjustments you wish to see. The option to have the captions appear under the course video can also be accessed in the caption settings.
We're always working to improve the quality of captions on Udemy. If you have any questions or concerns regarding the captions, please contact Udemy for Business Support.
If you want to learn more about programming and are hoping to get practical coding experience, you’ll be happy to know that Udemy for Business supports coding exercises. Coding exercises are an interactive, compelling way to test what you’ve learned in your programming courses.
What are Coding Exercises?
Coding exercises are an interactive tool that instructors can add to their courses. You enter code directly onto the page and can run the function without switching programs or screens. The exercises also provide hints when you’ve made an entry error, so you can correct the mistake and proceed with your coding.
Which Udemy for Business Courses Offer Coding Exercises?
You can check to see whether a programming course includes coding exercises by looking at the course landing page. If it does offer coding exercises, you will see coding exercises posted below the course information.
Which Programming Languages are Supported for the Coding Exercises?
Who Should I Contact if I Have a Question About a Coding Exercise?
If you’re unable to complete the coding exercise, or have any questions regarding it, the best way to find answers is to use the Q&A. If you enter an incorrect solution, you can access the Q&A by clicking on Q&A at the bottom of the page.
Other users may have asked the same question already, and if so, the instructor likely posted an answer. If no one else has asked your question, however, you can quickly post it in the Q&A for the instructor to see.
If you don’t receive a response in the Q&A you can also reach out to the instructors directly. They are the experts when it comes to the content in their courses, and are the best people to ask any questions regarding it. This article outlines how you contact the instructor of a course.
Assignments are a great way to apply your knowledge and improve the skills you’ve learned, without exiting the course! If you wish, you can also learn from fellow users by receiving feedback on your assignments, or by sharing your thoughts on theirs.
Completing an Assignment
Assignments are posted in the curriculum of the course. Just like lectures, you can begin an assignment by clicking on it in the curriculum accessible from the left hand side in the video player, or on the course dashboard in the Course Content section.
Once you have clicked on the assignment you will see the assignment title, and the amount of time the instructor thinks it will take for you to complete it. This will give you a quick indication of whether you have enough time to complete the assignment now, or return to it later. In addition, the assignment feature comes with a “save draft” option, so if you run out of time, you can save what you’ve entered and finish the assignment later. You can begin the assignment by clicking on Start Assignment in the bottom right hand corner of the screen.
Once you have begun the assignment, you can proceed through each section by clicking on Next at the bottom right of the page, or on the section title at the top.
Each assignment includes the following sections:
In the instructions section the instructor will outline what the assignment entails and what you will need to do to complete it. If the instructor has included any additional resources for you to refer to, they will also be included on this page.
Once you’re ready to complete your assignment, click on Submission at the top of the page, or Next at the bottom right.
The submission section is where you can enter your answers or add the content that the assignment requires. If at any point you want to save your assignment, and return to it at a later time, click on Save Draft at the bottom left hand of the page. What you have completed thus far will be saved.
Once your assignment is finished, you can select whether you want to share it with your fellow users. If you click on the share with my fellow students box, then users will be able to post feedback on your assignment.
If you have saved your submission as a draft and haven’t submitted it yet, you can return to it at anytime by clicking on Submission at the top.
If your assignment is finished and you’re ready to submit it to the instructor then click on Submit at the bottom left of the page. Please note: once your assignment has been submitted it cannot be edited.
To advance from the submission page to the instructor’s example, click on Instructor Example at the top of the page. If you need to review the instructions again, however, then simply click on Instructions at the top left.
On the Instructor Example page you can review the answers or solution the instructor has posted, and compare it to your own.
If you haven’t submitted your assignment, you can return to it by clicking on Submission at the top, or Add your Answer at the bottom of the page.
Reviewing another user’s work and providing your feedback will likely improve your own understanding of the course. On this page you can provide feedback on the assignments of up to three other users, who have chosen to share their work.
Completing Your Assignment And Viewing Feedback
Once you have submitted your assignment, and you have navigated through each section to the Give Feedback page, click on Complete Assignment at the bottom right.
The assignment will be marked as complete, and after the course instructor or other users post feedback on your assignment (if you have opted to share it with them), you will receive a notification from Udemy. The notification will include a link to the summary page that features the feedback.
Once feedback has been posted on your assignment, you can also review it at anytime, by returning to the assignment and clicking on Go to Summary at the bottom.
Commonly Asked Questions
How can I tell if a course includes assignments?
If an instructor has included assignments in the course then this will be indicated on the course landing page, in the course's information under Enrol Now.
Do I need to complete the assignment in order to receive my certificate of completion?
No. You do not need to complete the assignment in order to receive a certificate of completion for the course.
Is the instructor required to post feedback on my assignment?
No. While we encourage instructors to engage with users when possible, they are not required to post feedback on your assignment. Just remember that you can also review the instructor’s own answers, examples or solutions for the assignment in the Instructor Example section.
Can I redo my assignment once I’ve submitted it?
No. Once an assignment has been submitted to the instructor it cannot be edited or redone. You can, however, go back and review what you submitted as well as the instructor’s solutions.
Do I need to provide feedback on other user’s assignments?
No. You’re not required to share your assignment with your fellow users or provide feedback on theirs.
Practice Tests enable instructors to create comprehensive, longform simulated exams that users can use to assess their knowledge of a particular subject. The practice test are timed, so you’ll know when you’re taking more time than the official test allows, and at the end of the test you’ll receive a personal breakdown of the questions you answered correctly and incorrectly to help you continually improve. You’ll also be able to see an explanation for each question at the end of the test to help you avoid making the same mistakes, if you’re preparing for a certification exam.
Here are some of the frequently asked questions we expect from users regarding this new and exciting feature.
How will I know which courses offer these exams?
If a course includes a practice test this will be noted on the course landing page, under Enroll Now.
Can I take the practice test more than once?
Absolutely. Just like our quiz feature, you can go back and retake the practice exam as many times as you wish.
Once you have completed the exam, the option to “Retake Test” ” will appear on the right hand side. Just click on that and you can retake the practice test.
Will I be notified if I take longer than the time allotted to complete the exam?
Yes. The practice tests include a timer, which is set to match the same amount of time that’s allowed for the official, certifying exam. If you go past the time allotted, the practice test will alert you.
Do I have to finish the exam once I’ve started it? Or can I pause it and return to the practice test later?
If you need to leave during the practice test, or decide that you want to work on something else, the feature will automatically pause the exam and the test’s timer. So, when you’re ready to return to the practice test you can resume where you left off!
How do I submit my answer for the question?
Once you’ve selected the answer you wish to enter, click Next Question at the bottom right of the practice test screen.
You can also click on the “Mark For Review” button for questions you would like to take a closer look at after you complete the test.
Will the practice test show my final score?
Yes. When you’ve completed the practice test your final score will be posted. In addition, the ratio of correct answers versus incorrect answers you entered will be shown, based on knowledge area. You can also review all your answers by clicking on “Review Questions”.
Can I review my answers?
Yes. You can review all the answers you submitted by clicking on “Review Questions” after you’ve completed an exam, and see which questions you got right or wrong. You can also search through them for specific subjects in the exam using the “Knowledge Areas” filter. By clicking on the “All Questions” filter you’ll be able to select the questions you would like to review (correct, incorrect, skipped, marked for review.)
All courses in the Udemy for Business content collection come with a Udemy certificate of completion.
When all the curriculum items of a course have been completed, a green trophy will appear above the course player, and you will see a notification indicating the certificate of completion is ready. Click on the trophy to view the certificate.
Please note: unlike the course taking experience via the Udemy marketplace, lectures cannot be marked as complete and the course progress cannot be reset.
The certificate will look something like this:
Udemy for Business is not an accredited institution, but we offer skills-based courses taught by experts in their field.
**Some of these features may not be available in your Udemy for Business account.
Certificate of Completion: Commonly Asked Questions
Below are commonly asked questions we receive regarding certificates of completion.
I finished my course but I still can’t access my certificate of completion. How come?
In order to receive your certificate of completion, each curriculum item must be marked as complete. Double check the course curriculum in the course player to make sure each lecture and course item has a checkmark beside it and is marked as complete.
I’ve completed my course and the trophy has appeared, but when I click on it, I can’t see a certificate. Why?
Occasionally the system may need a few moments to generate a certificate of completion after a course has been completed. Wait a couple of minutes and then try clicking on the trophy again. You may also need to refresh the page, or clear your cache and cookies, in order to see your certificate.
How can I change the language of my certificate of completion?
Certificates of completion are generated in the same language that is set for your account. If you need to change the language of your certificate, however, you can easily do so by following these steps:
1. When all of the curriculum items of a course have been completed, click the trophy on the course page to access your certificate.
2. Click on Update your certificate at the bottom right.
3. Select the language you wish to change your certificate to and click Save Changes.
4. We will send you an email to confirm when your updated certificate is ready. Please note it may take a few minutes to update the certificate’s language. You may need to refresh the page in order to see your updated certificate.
My certificate has my account’s username on it, instead of my real name. How can I change it?
Certificates of Completion are generated using whatever name you entered when you created your Udemy account. If your organization allows users to edit their profile information, including their account name, then please follow the steps below to change the name on your certificate.
If you cannot edit your profile information, however, and you access your Udemy for Business account via SSO, please contact your organization’s IT team regarding your request. If you do not access your account via SSO, and your organization does not allow users to edit their profile, then please contact our Support Team for assistance.
If you need to change the certificate’s name, and you can edit your profile information, navigate to your certificate and click on Update your certificate as shown above.
Next, click Update your profile name to proceed to your profile page. Change your name there to what you want included on your certificate, and click Save. Then click Save changes on the certificate page to reset your certificate.
We will send you an email to confirm when your updated certificate is ready. Please note it may take a few minutes to update the certificate’s name. You may need to refresh the page in order to see your updated certificate.
Can I change the formatting of my certificate of completion? Or add an image?
Unfortunately, certificates are created using a template, and there is no way to change the formatting for them at this time. If you would like to submit this as a feature request, please do so by clicking here.
Do I need to complete the lectures in order?
No. You can receive your certificate of completion once all the lectures and course items are marked as complete, regardless of what order you completed them in.
Send a Message to the Instructor
If you have any questions or comments about the course materials you can send the instructor a message. Please note: messaging is not yet available on the Udemy for Business app.
If You're Already Enrolled in the Course
You can message an instructor from the course player:
- Navigate to the course page
- Click Overview on the left-hand side and then See More. Scroll down. You will see the instructor's profile at the bottom of the page.
- Click on the instructor's name and you will be directed to their profile page
- Hit Send Message. You will be taken to your inbox
- Compose message and click Send
If You're Not Enrolled in the Course
If you're browsing courses and want to ask a question before you enroll, send the instructor a question from the course landing page.
- Scroll down to the About the Instructor section on the course landing page
- Click on the instructor's name and you will directed to the their profile
- Click on Send Message
- Type your message and hit Send
Rating your experience in a course is an easy way to give instructors feedback on how to improve and to help other users select the right course. You can leave a review at any time after starting the course. After leaving a review, you will always have the ability to edit or delete it.
How to Leave a Review
There are three places you can go to leave a review:
- From the course cards on your My Learning page (if your organization is not using the Learning Paths feature you can access the course cards by clicking My Courses at the top right-hand of the page).
- In the course player by clicking on Leave a rating.
- With the in-course prompt: while viewing the course you will be prompted to leave a review three times (beginning, middle, and end). If you do not wish to leave a review when you’re prompted, you can click on Ask Me Later.
What to Include in Your Review
Whether you decide to leave a review after you’ve been prompted, or you initiate the review yourself, the process is the same.
- After clicking on Leave a rating, select how many stars you wish to leave in the rating (half-stars are supported for ratings above 1 star).
- Leave a detailed review explaining your experiences
- Provide additional feedback by answering the questions regarding the course’s attributes
- Click Publish
Edit or Delete a Review
You can change your course review at any time from the course player.
- Click the ellipses at the top right-hand corner of the page.
- Next, click Edit your rating.
- Make the desired changes.
- Click Save and Exit to finalize your edits.
Your review will be visible to users who are unenrolled in the course. If you would like to see your review, as it appears to new users, log out of your account and search for the course in the marketplace.
Tips for Writing a Good Review
Here are a few things you should keep in mind when writing a review for a course:
Tell us why. In addition to leaving a star rating, please share your thoughts. Your opinion about the course is valuable to other learners, but when only a star rating is left, it’s difficult for other users to understand why you left the rating that you did.
Be specific. Specificity helps other learners determine if the course is right for them. Are there any areas of improvement? Did the course meet your expectations? What are your favorite parts of the course so far?
And Be Honest! Reviews are one of the most important features that people consider before enrolling in a course. However, reviews are only valuable if you’re honest about how you feel about the course. As long as you share your sentiment in a respectful manner, your feedback is valuable and helpful to our learning marketplace.
Each Udemy course contains a question and answers section, where you can ask the instructor questions about the course. You can quickly view answers the instructor has posted, ask your own question, or read and respond to comments other users have made.
Ask a Question in the Course Player
If a question comes to mind while you’re viewing or reading a course lecture, you can access the Q&A, by clicking the Q&A icon below the course player.
Next, type your question in the Search all course questions option, and if another user has asked this question before it will appear below. Questions and answers containing the same words will also appear.
If your question regarding course content hasn’t been asked before, you will be prompted to enter your question and submit it to the Q&A. Please note that in order to ask a new question, text must be entered into the title field, so that the publish button is enabled.
If the course instructor has posted their availability and when you can expect an answer to your question, then this information will appear below.
Follow a Question and its Responses
By using the Q&A on the course player, you can also prioritize questions and responses you wish to monitor, by using the Follow Replies option. When a user or instructor posts a response, we’ll send you a notification.
To stop following a question and the thread of responses, click on Following Replies.
Additional Search Filters
You can search through questions and answers by using the sort by most recent, upvoted, or recommended filters. In addition, you can also use the Questions I’m following, Questions I asked or Questions without responses filters.
Upvote a Question
You can recommend questions you believe others should see or answer by clicking on the upvote (arrow) icon. You can also sort through questions to find the most relevant ones by using the upvote filter.
Edit or Delete a Question or Comment
If you need to edit your question or comment in the Q&A, or wish to delete it, click on the three dots that appear at the top right hand of your post.
Either the user who posted the question, or the course instructor, can delete the post.
You have the option to play your lectures at different speeds (.5x, 1x, 1.25x, 1.5x or 2x).
To change the speed of a particular lecture video, go to that lecture, and drag your mouse over the video. You will see a button in the bottom-left corner of the video giving you the option to change the speed.
Many instructors choose to include supplemental resources with their course like PDFs, design templates, sheet music or source code. These resources can be downloaded to your computer for quick access.
If a lecture has resources available it will be indicated by a folder icon on the right-hand side of the course player.
If you click on the folder icon the downloadable resources will appear, and you can download the file by clicking on the resource's title.
If you’re encountering audio or video issues while attempting to watch a course on a browser, this article explains various ways to troubleshoot these problems. Our support team will also follow this guide when responding to inquiries regarding video playback.
Please note that a broadband connection with a minimum speed of 5Mbit or 800kbps is required to watch a Udemy course on your device. The rest of our system requirements are listed here.
Determine if your environment’s causing the issue
To determine whether your device, settings or internet connection may be causing the problem, please try watching another lecture or course.
If you’re able to watch other lectures without any problems, this indicates there is a technical issue with the original video. Please contact support so our team can investigate further and report the issue.
If you’re encountering playback issues with other lectures, however, then please try the troubleshooting steps outlined below.
Troubleshooting issues with your course playing environment
If you’ve determined the problem is due to an issue with your course playing environment, please do the following:
- Try watching the original lecture in an incognito window.
- If the video plays without issue, try checking your extension, plugin or firewall program on your device to see if it needs to be reconfigured or disabled.
- If you’re encountering the issue while watching the video on your company’s network, try watching the video on a non-company network instead. If you’re able to watch the video without any issue, please report the issue to your company’s IT team.
- Try a different browser. If you’re not already using Google Chrome, we recommend using it, as we’ve found it works best to watch Udemy courses.
- Clear your browser's cookies and cache and restart it before trying again.
- If you have a lot of browser tabs open, close most of them except the one you’re using to watch the course.
- Check your browser version and update it if needed.
- A minimum internet speed of 5Mbit or 800kbps is required to watch a Udemy for Business course on your device. Test your internet connection speed to make sure your environment meets this and that your system meets our requirements. If your internet speed is low, try lowering the video quality of the lecture, or watching the course during non-peak hours when your internet connection is stronger.
- Turn off any hardware acceleration you have installed (in Firefox or on Windows).
- If you can’t hear any audio, double check to see that the course player volume is turned up and that the video is not muted. Check the sound settings on your device.
- Restart your computer and network devices (modems/switches/routers).
- In the interim, try watching it offline on the mobile app.
You can remove a course from your My Learning page by moving it to the Archive section, or, if you're not interested in completing the course, you can unenroll from it. The steps below will show you how.
Please note: if your organization is not using the Learning Paths feature you can access the Archive section by clicking on My Courses at the top right-hand of the page.
Archiving a Course
Archiving a course removes it from the My Learning page, but you will still be able to access the class in the archived section. In other words, you will not be unenrolled from a course if you archive it.
Archive from the course player.
- Click on the ellipses at the top right-hand of the course player
- Click Archive this course
The archived course will appear under the Archived section of My Learning.
Archive from My Learning
You can also quickly archive courses from the My Learning page.
- Click on the vertical ellipses on the course card
- Click Archive
The archived course will appear under the Archived section of My Learning.
If you decide to unarchive a course and want to return it to My Learning, you can access the unarchive option, by following the same steps outlined above.
Note: Archiving a course will not automatically unsubscribe you from instructor emails about the course. If you'd like to opt-out of these emails, please manually adjust your course email settings.
Unenroll From a Course
If you do not want to complete a course, and are certain you will not need to access the course moving forward, you can unenroll from it. If you unenroll from a course, you will no longer receive any email notifications for it.
To unenroll from a course:
- Click on the ellipses at the top right-hand of the course player
- Click Unenroll from course
Many instructors send announcements regarding new lectures and other information relevant to the course. If you do not want to receive these messages from a specific course, you can opt out from the course player.
Click the ellipses at the top right of the course player, and in the dropdown menu the option to unsubscribe from these announcements will appear.