• Labs [Beta]

    This article outlines the Labs learning experience and how users can access the feature.

    What are Labs?

    Labs are a learning experience that allow learners to apply their skills by completing real-world projects using Workspaces.

    Note:

    • Currently, Labs are in beta and available to a limited number of users.
    •  Please see below for important information regarding the use of Workspaces.

    What Labs are available?

    We currently have a limited set of Labs available as seen below:

    • Horizontal scaling of EC2 instances using an Auto Scaling group with an Application Load Balancer
    • Building Serverless Workflow to Process Files Uploaded to Amazon S3
    • Ingest Sales Data in Real-Time to a Relational Database, using S3, Lambda, and RDS
    • Automatic scaling and load balancing with EC2 and ALB
    • Create a Decoupled Backend Architecture Using Lambda, SQS and DynamoDB
    • Transform E-Commerce Clickstream Data for Analysis Using AWS Glue
    • Analyze E-Commerce Clickstream Data with Amazon Athena
    • Build and Monitor a Resilient System Architecture Using EC2, RDS Multi-AZ, CloudWatch and SNS
    • Create a Custom Amazon VPC with Public and Private Subnets

    We will release additional labs in beta in the coming months.

    How to access Labs

    To access Labs, click on the Labs tab on your home page and Explore Labs.

    start_learning_labs.png

    You’ll then be brought to the Labs home page, where you will find all available Labs. Click on Learn more to start a lab.

    udemy_labs.png

    You’ll be shown the lab overview page, where all the information you might need to decide if you want to proceed with this lab or not. You’ll find a brief description of what the lab is about, the learning objectives and the requirements needed to complete the lab.

    labs_description.png

    When you’re ready to start a lab, click Start Lab on the right-hand side.

    This will bring you to the project overview page, which provides a real-world challenge to solve. Once you’ve read the details, click See your tasks to begin.

    see_your_tasks.png

     

    Here, you’ll see a list of tasks associated with the challenge to complete. Tasks are displayed one at a time.

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    You can find additional documentation by clicking Resources in the bottom right corner.

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    Once you’ve read through your tasks and related resources, click Launch in the top right corner to open your Workspace.

    This will open the associated Workspace for the Lab in a new window. It may take a few seconds to load. 

    Once loaded, you’ll have access to the Workspace to complete your tasks.

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    Once you’re done, go back to the window with the task and click Start Review in the bottom right corner. A step-by-step guide by the instructor will be shown to you so you can check if you completed the tasks correctly.

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    Once you’ve finished reviewing your work against the instructor’s solution, you can Mark the task as completed by clicking the icon in the bottom right and move on to the next one.

    Please note the following items when using Workspaces:

    Do not add private and sensitive information: do not put any private company information (such as proprietary code) or any sensitive information (such as passwords) into the Workspaces.

    Workspaces have 3-hour sessions: at the end of the 3-hour session, any running resources may be stopped, but you can resume your session, start up your resources, and continue working. Please note that any data recently entered may not be saved.

    If you are interested in learning more about Labs, please reach out to our support team.

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  • How to Search for Learning Paths

    This article outlines how you can search for learning paths in your organization, and take steps to achieve your learning outcomes. 

    How to search for Learning Paths

    First, navigate to the Learning Paths page by clicking on Learning Paths at the top left.

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    From here, use the search filter to search for public learning paths as well as your edited learning paths (learning paths you’ve created).

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    Learn how to create a learning path in your organization.

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  • Assessments [Beta]

    Assessments is a new feature that helps learners identify their skill level in a topic and guides them to personalized content based on their skillset. 

    Please note: Currently, Assessments is in beta and available to a limited number of customers. If you are interested in participating in this beta, please reach out to our support team. 

    Assessments are currently available across the following skills*:

    • AWS Certified Cloud Practitioner
    • AWS Certified Solutions Architect - Associate
    • AWS Certified Big Data - Specialty
    • AZ-104: Microsoft Azure Administrator
    • AZ-900: Microsoft Azure Fundamentals
    • CompTIA Security+
    • CompTIA A+ 1001
    • CompTIA A+ 1002
    • CompTIA Network+
    • Google Cloud Platform Associate Cloud Engineer

    *During this beta, we will be adding assessments across additional skills in the coming months. 

    How to start and complete Assessments

    Users who have access to the Assessments beta can follow the steps below to start and complete assessments:

    1. To get started, you can access Assessments on the Assessments tab on your home page, your My learning page, as well as the search results page, when searching for relevant topics (like AWS). Click Start assessment when you’re ready to begin.
    2. Each assessment includes around 30 multiple-choice or multi-select questions and will take approximately 25 minutes to complete. If you exit the assessment before answering all the questions and come back within 24 hours, you can pick up where you left off. Otherwise, you can start a new assessment and will see a different set of questions. 
    3. Once you’ve completed the assessment, you will be brought to the results page, where you can view your overall score and dive into detailed explanations for each question. 
    4. You will also see a course recommended based on your skill levels. Once enrolled, you will see personalized guidance based on recommended areas of focus. Click Enroll now to jump into your personalized course recommendation.
    5. Once you’re in the course, you can see specific sections highlighted for you based on your skill set. 
    6. After completing the highlighted sections, you may retake the assessment to measure your learning progress, and get updated personalized guidance in the recommended course.

    How to access in-progress Assessments

    You can find in-progress assessments and your most recent results under your My learning tab. 

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  • Workspaces - Data Science (Beta)

    This article outlines how learners can interact with Workspaces in Udemy for Business courses.

    What is Workspaces?

    Workspaces is a new feature that helps learners become more proficient by engaging in real world, hands-on activities designed by top instructors. Workspaces are provided for you to get hands-on learning while you take the course.

    Currently, Workspaces is in beta and available to a limited number of users and courses. 

    Which Udemy for Business courses on Data Science have Workspaces?

    Workspaces is currently available in the following courses:

    • 2021 Complete Python Bootcamp: From Zero to Hero in Python
    • Data Science and Machine Learning Bootcamp with R
    • Python A-Z™: Python For Data Science With Real Exercises!
    • R Programming for Statistics and Data Science 2021

    How to access Workspaces

    Users who have access to the Workspaces beta can follow the steps below:

    1. Click on the Workspaces tab in the course player. NOTE: The Workspaces tab is only available in the courses above.
    2. Click Launch to open the Data Science Workspace. This will open R Studio or Jupyter Notebook. 
    3. In R Studio or Jupyter Notebook, you can practice your skills while following along the course. 
    4. Share any comments or feedback by clicking Leave Feedback.

    We want you to use the Workspaces to learn and have set the limits to provide sufficient opportunity to practice. By using Workspaces you agree to the guidelines here.

    Please note the following items when using Workspaces:

    Do not add private and sensitive information: do not put any private company information (such as proprietary code) or any sensitive information (such as passwords) into the Workspaces.

    Workspaces have 3-hour sessions: at the end of the 3-hour session, any running resources may be stopped, but you can resume your session, start up your resources, and continue working. Please note that any data recently entered may not be saved. 

    Workspaces will expire in approximately 4 weeks after launch: after 4 weeks time, the Workspace may be terminated when the limit is reached.

    If you are interested in learning more about Workspaces, please reach out to our support team.

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  • Accessibility Statement

    This statement was last updated on November 12, 2020.

    At Udemy for Business, we believe that all learners should have access to high-quality content to help achieve whatever comes next.

    To deliver on this commitment, we are making continuous product investments to ensure a high standard of accessibility and compliance with industry best practices throughout the product experience.

    Our product design team has constructed a new design system, a catalog of user interface and experience components, that is used throughout the Udemy for Business learner experience. Accessibility is one of the founding principles of this new framework. The Udemy platform also includes many of the specifications contained in the Web Content Accessibility Guidelines (WCAG) 2.0 standard:

    • Our videos contain controls such as independent volume control, headings and other stylized content that are rendered as text instead of images.
    • We also have navigation tools like menu bars that are consistent across the site and multiple methods (including a search bar) to navigate to the desired page.
    • Our form fields and headings are appropriately labeled for visually-impaired students and others using screen-reading technology.
    • All our courses have subtitles to ensure the content is accessible for those that are deaf or hard of hearing.
    • Our designers and engineers have worked in conjunction with the Center for Accessible Technology (C4AT), an accessibility consulting firm, to handle different complex user experiences to make them properly accessible to all. In particular, we are working with C4AT to ensure a functional, reader experience for different parts of the app.
    • We run automated accessibility checks on updates to our code, to block changes where accessibility issues have been identified.

    Udemy for Business is committed to helping our business and government partners meet their accessibility commitments to their employees but also to achieve our ethical obligations as a socially conscious company. To deliver on this commitment, we are working with C4AT to make our web and mobile experiences as user-friendly as possible to learners with a variety of different access needs. We are also developing documentation of our products using the international version of the standard Voluntary Product Accessibility Template (VPAT), which addresses compliance under WCAG 2.0 and 2.1, the revised Section 508 standards, and EN 301 549.

    If you have any other questions about Udemy for Business’ compliance with accessibility standards, please contact our support team. We also encourage customers to use our in-app support mechanism to submit suggestions on ways that we can further improve our product’s ease-of-use for all.

    Udemy for Business will continue to invest, develop, and strive to make learning available to all.

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  • Workspaces - IT (Beta)

    This article outlines how learners can interact with Workspaces in Udemy for Business courses.

    What is Workspaces?

    Workspaces is a new feature that helps learners become more proficient by engaging in real world, hands-on activities designed by top instructors. Workspaces are provided for you to get hands-on learning while you take the course. 

    Currently, Workspaces is in beta and available to a limited number of users. 

    Which Udemy for Business courses on IT have Workspaces?

    Workspaces is currently available in the following courses:

    • Ultimate AWS Certified Solutions Architect Associate 2021 
    • [NEW] Ultimate AWS Certified Developer Associate 2021 
    • AWS Certified Cloud Practitioner Exam Training 2021 
    • [NEW] Ultimate AWS Certified Cloud Practitioner - 2021

    How to access Workspaces

    Users who have access to the Workspaces beta can follow the steps below:

    1. Click on the Workspaces tab in the course player. NOTE: The Workspaces tab is only available in the courses above.
    2. Click Launch to open the AWS Workspace. This will open the AWS Management Console in Amazon Web Services. 
    3. In the AWS Management Console, you can practice your skills while following along the course. 
    4. You can Pause or End instance in the course player. Share any comments or feedback by clicking Leave Feedback.

    Workspace session timeouts

    Please note that Workspaces will time out after three hours. When this happens, there is a period where the Workspace will time out, or be put 'to sleep'. When this occurs you may see an error notification similar to below. If the Workspace times out, please pause and resume the Workspace.

    timeout.png

    Resource limit

    Workspaces have a budget limit on available resources. When the resource limit is reached, the session may be terminated, and an error message similar to the one below will be displayed.

    aws_resource_liimit.png

    We want you to use the Workspaces to learn and have set the limits to provide sufficient opportunity to practice. By using Workspaces you agree to the guidelines here and here.

    Please note the following items when using Workspaces:

    Do not add private and sensitive information: do not put any private company information (such as proprietary code) or any sensitive information (such as passwords) into the Workspaces.

    Workspaces have 3-hour sessions: at the end of the 3-hour session, any running resources may be stopped, but you can resume your session, start up your resources, and continue working. Please note that any data recently entered may not be saved. 

    Workspaces will expire in approximately 4 weeks after launch: after 4 weeks time, the Workspace may be terminated when the limit is reached.

    Some services are restricted: Workspaces allow you to access most of the functionality of a full AWS account. But some services are restricted (IE: IAM, larger instance types.) If you try to launch a restricted service, you will see a permissions error. If there is a service that you’d like to use please let us know here.

    If you are interested in learning more about Workspaces, please reach out to our support team.

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  • How to Add Multiple Editors in Learning Paths

    To make it even easier to scale learning and develop high-quality, valuable learning paths to achieve your outcomes, you can add multiple editors in a learning path. All editors will have the ability to make the path private or public, and edit the content of the path. There is no limit to how many editors can be added to a learning path.

    To add an additional editor, click the path menu:

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    From here, enter a user’s email address or name to add them as an editor. NOTE: They will need to have an active Udemy for Business license.

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    You can remove an editor by clicking Editor > Remove.

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    The Featured Editor’s full name will be displayed in the path. All other editors will be shown when a user hover overs the + more editors text.

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    Tracking changes in the edit history

    All editors will be able to track changes made to a path in the edit history. In the edit history, editors can see updates such as when the path is created, the title is changed, and when sections, items and editors are added or removed. It also indicates when a path is set to public or private. The edit history is refreshed when the editor opens the panel. 

    The edit history can be accessed via the learning path’s menu.

    edit_history.png

    For information on who can edit or delete a learning path, please click here. 

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  • Certificate of Completion: How to Change The Language or Name

    All courses in the Udemy for Business content collection offer a Udemy certificate of completion, which you can access after you’ve completed all of the curriculum items of a course. 

    For steps on how to access and download your certificate, please click here.

    This article outlines how you can the language of your certificate if required, or how you can edit your name if it appears incorrectly. Please note that not all organizations enable users to edit their profile information (please see below).

    How to change the language of your certificate

    Certificates of completion are generated in the same language that is set for your account. If you need to change the language of your certificate, however, you can easily do so by following these steps:

    1. When all of the curriculum items of a course have been completed, click the trophy on the course page to access your certificate.
    2. Click on Update your certificate at the bottom right.

    update_certificate.png

    1. Select the language you wish to change your certificate to and click Save Changes. 

    We will send you an email to confirm when your updated certificate is ready. Please note it may take a few minutes to update the certificate’s language. You may need to refresh the page in order to see your updated certificate.

    How to change the name that appears on your certificate

    Certificates of Completion are generated using whatever name you entered when you created your Udemy for Business account.  If your organization allows users to edit their profile information, including their account name, then please follow the steps below to change the name on your certificate.

    • If you cannot edit your profile information, however, and you access your Udemy for Business account via SSO,  please contact your organization’s IT team regarding your request. 
    • If you do not access your account via SSO, and your organization does not allow users to edit their profile, then please contact our Support Team for assistance.

    If you need to change the certificate’s name, and you can edit your profile information, then follow the steps below.

    1. Navigate to your certificate and click on Update your certificate as shown above. 
    2. Next, click Update your profile name to proceed to your profile page. 
    3. Change your name there to what you want included on your certificate, and click Save.
    4. Then click Save changes on the certificate page to reset your certificate.

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    We will send you an email to confirm when your updated certificate is ready. Please note it may take a few minutes to update the certificate’s name. You may need to refresh the page in order to see your updated certificate.

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  • How to Access The Keyboard Shortcuts

    A list of keyboard shortcuts you can use to quickly perform various functions in the course player can be accessed by clicking the Settings icon at the bottom-right.

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    Some of the functions you can perform with the keyboard shortcuts include adjusting the video speed, size, and volume.

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  • Why Has a Course Been Removed From a Learning Path?

    When a course is unavailable in a Udemy for Business account, it will be automatically removed from the learning path.

    There are a few instances that lead to a course being unavailable:

    • A course is retired from the Udemy for Business Collection: at Udemy for Business, we’re dedicated to providing our customers with access to a high quality, up-to-date content collection. Each month we curate new courses into our collection and retire low performing or outdated courses. If a course has been included in a path that is later retired from the collection, it will be removed from the path. 
    • A custom course is unpublished: if an admin or user created a custom course in their Udemy for Business account and later unpublished the course, it will be removed from the path. Note: some organizations may have disabled custom courses in their account.
    • An imported course is removed from your account: if an admin imported a course and it was later removed from the account, it will be removed from the path. Note: if you need to remove an imported course from your account, please contact our support team for assistance.

    When a course becomes unavailable based on any of the instances outlined above, the path editor will be notified via email and in their Udemy for Business account to update their path. The editor will have the option to replace the removed course with alternative courses in the Udemy for Business collection. 

    Designed to help drive learning at an organization, Learning Paths help individuals and teams achieve learning outcomes, by enabling them to combine high-quality Udemy for Business courses with all types of resources. Learn more here.

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  • Who Can Edit or Delete a Learning Path?

    The editor of a learning path can go back and edit or delete their learning path at any time. Additionally, Admins can edit and delete any public learning path and Group Admins can edit and delete public learning paths created by users they manage.

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    Steps on how to create a learning path can be viewed here.

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  • How to Create And Use Notes

    Using the Notes feature is an easy and quick way to mark important points of a lecture, without leaving the course player, so you can quickly return to it in the future. This article outlines how you can add Notes to course lectures, and access them moving forward.

    For steps on how to create and access Notes on the Udemy for Business mobile app please click here.

    How to add a note to a lecture

    If you wish to take a note within a specific point of a lecture, please follow the steps below:

    1. When you come to a point in the lecture you would like to add a note, click the Notes tab below the screen. You can also use the keyboard shortcut "b" or “n” to create a note while watching video lectures.

    notes.png

    To add a note while watching your course in fullscreen, simply select the note icon at the bottom of your course player. 

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    2. If you wish to type a longer note, type your note into the field and hit enter to save it. Your note can include up to 1,000 characters. If you wish to create a note without adding text, simply click enter or select Save note.

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    3. The note will be indicated by a yellow bar. Moments where other users have taken notes will be indicated by blue bars (please note: the text within your note will not be visible to other users).

    How to access your notes

    You can access notes by selecting the Notes tab in your course player (as seen above). In this tab you can filter your notes by lecture, course, or recency. All notes for your course can be found within that tab. To go directly to a moment you’ve added a note to within a course, simply click on the note you wish to view, and you will be directed to that point in the lecture player.

    You can also jump directly to any point you’ve added a note in a lecture, by clicking on the corresponding, yellow bar in the course player. 

    How to edit or delete notes

    If you wish to edit the text you’ve entered for a note, please follow the steps below:

    1. Navigate to the note that you wish to change from the Notes tab in your course taking experience
    2. In the upper right hand corner of your note, select the edit icon
    3. Type the change that you wish to make and click enter

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    If you need to delete a note, select the trashcan icon located on the upper right hand corner of your note.

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  • Who Can Create a Learning Path?

    Udemy for Business customers on Enterprise Plan have access to learning paths. Any employee with a Udemy for Business license can create a learning path. Learn more about how to create a learning path here.

    If you're currently a Team Plan subscriber and wish to upgrade to the Enterprise Plan, please contact our Sales Team by clicking here.

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  • How to Add Portions of Courses Into a Learning Path

    To help you reach your learning outcomes even faster, you can select specific Sections or Lectures in a course.

    First, create a learning path and click Add content. Next, add the course into your learning path. Then, click edit Course content to easily select which sections or lectures you’d like to include. Users who enroll in the learning path will only see these specific portions in their course-taking experience.

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    Learn more about how to create a learning path here.

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  • How to Assign and Unassign Learning Paths

    This article explains how to assign and unassign Learning Paths in your Udemy for Business account.

    Assigning a Learning Path

    Learning Paths can be assigned to specific users and groups, with an optional due date, just like courses. Admins can also assign learning paths to all the users in their organization’s account, by selecting “All users”. 

    You can Assign a learning path on the Learning Paths overview page or directly within a learning path.

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    Unassigning a Learning Path

    Unassigning a learning path can be done by admins and group admins on the Path Insights page. The unassign option can be accessed by clicking the ellipses icon as shown below.

    unassign_learning_path.png

    Learn more about how to create a learning path here.

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  • How to Make a Learning Path Public or Private

    Learning Paths can be private to you or public to everyone in your organization. If you want only one or a few people to view this path, you can keep it private and assign it to specific users and groups.

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    If a learning path is public, Admins have the same edit privileges as the editor. Admins can edit, update, assign, and delete any public learning path.

    Learn more about how to create a learning path here.

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  • What Resources Can I Add in a Learning Path?

    You can include all types of content in a learning path to create a holistic learning experience: Udemy courses, Your custom courses, links to articles, podcasts, internal wiki or anything else on the web. All edits and changes will auto-save.

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    To add a Udemy for Business course or custom course, click +Udemy course. You can either insert the course URL or search a specific skill to surface course results to choose from.

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    For information on how to create a learning path please click here.

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  • How to Create Your Learning Path

    Designed to help drive learning at your organization, Learning Paths help you achieve learning outcomes by enabling you to combine high-quality Udemy for Business courses with all types of resources.

    Anyone can create a custom learning path to: 

    • Help their team upskill for a major new project; 
    • Create onboarding resources for new team members;
    • Build individual career development plans.

    Combine all types of resources in a learning path: Udemy for Business courses, external links (i.e. podcasts or industry articles), internal links (i.e. internal Wikis or shared documents), and even portions of courses to create a holistic learning experience to meet your goals fast.

    To create a learning path, select Learning Paths in the top navigation. 

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    Next, click Create path.

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    You can give your path a title to describe the goal of the path. You can also add a description to provide more context for your colleagues.

    Important: Path names must be unique for public paths available in your organization. If your path is public and is given the same name as an existing public path, you will be prompted to provide a unique name.

    You can include all types of content in a learning path to create a holistic learning experience: Udemy courses, your custom courses, links to articles, podcasts, an internal wiki or anything else on the web. All edits and changes will auto-save.

    learning_path_1.png

    To add a Udemy for Business course or a custom course, click +Udemy course. You can either insert the course URL or search for a specific skill to surface course results to choose from.

    add_content_2_learning_path.png

    Learning Paths can be private to you or public to everyone in your organization. If you want only one or a few people to view this path, you can keep it private and assign it to specific users & groups. To learn more please click here.

    learning_paths_private_public.pngOnce you’ve completed your learning path, click Done.  

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    Who can edit or delete a learning path?

    For information on who can edit or delete a learning path, please click here.

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  • Certification Courses on Udemy for Business

    Here at Udemy for Business, we’re committed to providing users with the freshest, highest quality courses to prepare for what’s next.

    Our collection covers a wide breadth of courses across essential Certification skills including the following topics:

    • Cloud Certifications:
      • Amazon Web Services (AWS Certified Developer - Associate, AWS Certified Solutions Architect - Associate, AWS Certified SysOps Administrator)
      • Microsoft Azure (AZ-100, AZ-101, AZ-102, AZ-300)
    • IT Certifications:
      • CompTIA (A+, Network+, Security+, CySA+)
      • Cisco (CCNA, CCENT, CCNP)
      • ISTQB (Foundation CTFL, Agile testing)
    • Project Management Certifications:
      • PMP
      • PMI
      • PRINCE2
    • Salesforce Certifications:
      • Salesforce Certified Admin
      • Salesforce Platform Developer 1

    NOTE: Users will need to complete their certification exam through the official exam provider across these certifications. Udemy for Business does not provide the certification exam, but rather, focuses on curating the highest quality courses to help your users prepare for and successfully pass their exams.  

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  • Transcripts to Reinforce and Supplement Learning

    To reinforce learning and get the most value out of a course, you can easily follow along with what instructors are saying through transcripts and subtitles. Transcripts help users find relevant content more easily by providing the ability to skim through the course text and jump to the exact section of the content they need.

    You can quickly access the transcripts feature by clicking on the Transcripts at the bottom of the course player. Transcripts will open on the right-hand panel of the screen. The current sentence will be highlighted and will then autoscroll as the instructor is speaking so that you can follow along. You can jump ahead or back to a moment in the lecture by clicking on a particular sentence.

    Please note: the transcripts feature is not currently available on the Udemy for Business mobile app or the mobile site. 

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    Captions are also available by clicking on the ‘CC’ button in the bottom right of the course player.

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  • Adjust Video Quality

    Udemy for Business automatically optimizes video resolution based on your internet connection speed. The video quality can be adjusted at any time by clicking on the Settings (gear) icon and selecting a different resolution.

    Improving Screencast Lectures

    If you're having difficulty viewing text on lectures where the instructor is sharing their screen, try adjusting the video quality.

    settings_icon.png

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  • Finding and Viewing Courses With Subtitles

    If you’re looking for courses that feature subtitles, this article outlines how you can locate subtitles, the different subtitle types, and how you can activate subtitles while taking your course. Most course subtitles are available in the course's spoken language, but some courses also offer subtitles in multiple languages.

    Languages Available For Subtitles

    To support our global learners, we’ve made investments in both our product and content collection, by adding localized subtitles to many Udemy for Business courses. Udemy for Business offers auto-generated subtitles in Spanish, Portuguese, German, Italian, French and Indonesian. In addition, English auto-generated subtitles have been added to all video lectures that are instructed in English.

    The number of courses and which courses have subtitles vary across languages. We aim to support the top 200+ courses across all these aforementioned languages. That said, the specific courses vary based on topic popularity in a given market. You can find the list here.

    The auto-generated subtitles are created using speech recognition technology. If a course has received auto-generated subtitles, then “auto-generated” and the language of the subtitles will appear beside the closed captions icon. If the instructor has uploaded subtitles to their course, this will also be indicated beside the “CC” icon, along with the language of the subtitles.

    ufb_auto_generated.png

    Please note: proprietary courses that are created by organizations within the Udemy for Business platform will not receive auto-generated subtitles. Organizations are free, however, to add subtitles in any language to their proprietary courses.

    Searching for Courses With Subtitles

    To find courses that have subtitles, please follow the steps below.

    1. Enter a course topic in the Search for Courses tool at the top of your organization’s Udemy for Business account
    2. Click the Filter icon and then select the applicable Subtitles to filter the search results (please note: in order for the subtitles filter to appear, some of the courses in the initial search results must include subtitles)
    3. Courses with subtitles available will appear

    UFB_Subtitles.png

    Requesting Subtitles for a Course

    As noted above, Udemy for Business will provide English, auto-generated subtitles for all English courses  (your proprietary courses that are created within the Udemy for Business platform will not receive auto-generated subtitles). If an English course you’re viewing doesn’t have any subtitles, and you would like English subtitles included in the course, please contact Udemy for Business Support to check on the status of the auto-generated subtitles.

    If you are deaf or hard of hearing, and require subtitles to take the course, please contact Udemy for Business Support. We will do our best to accommodate you.

    Turning Subtitles On or Off

    If subtitles are available for a lecture, a closed captions icon will appear at the bottom right of the course player. Move your cursor to the icon and select the language of the subtitles you would like to see. To turn subtitles off, select the Off option.

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    You can also adjust the font size of the subtitles, and the background opacity for them, by clicking on Caption Settings. Then click on Font Size or Background Opacity to make the adjustments you wish to see. The option to have the subtitles appear under the course video can also be accessed in the caption settings.

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    We're always working to improve the quality of subtitles on Udemy. If you have any questions or concerns regarding the subtitles, please contact Udemy for Business Support.

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  • Learning With Coding Exercises

    If you want to learn more about programming and are hoping to get practical coding experience, you’ll be happy to know that Udemy for Business supports coding exercises. Coding exercises are an interactive, compelling way to test what you’ve learned in your programming courses.

    What are Coding Exercises?

    Coding exercises are an interactive tool that instructors can add to their courses. You enter code directly onto the page and can run the function without switching programs or screens. The exercises also provide hints when you’ve made an entry error, so you can correct the mistake and proceed with your coding.

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    Which Udemy for Business Courses Offer Coding Exercises?

    You can check to see whether a programming course includes coding exercises by looking at the course landing page. If it does offer coding exercises, you will see coding exercises posted below the course information.

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    Which Programming Languages are Supported for the Coding Exercises?

    Instructors can create coding exercises in various languages, including Swift, Ruby, C#, C++, PHP, Java, JavaScript, HTML and Python. 

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    Who Should I Contact if I Have a Question About a Coding Exercise?

    If you’re unable to complete the coding exercise, or have any questions regarding it, the best way to find answers is to use the Q&A. If you enter an incorrect solution, you can access the Q&A by clicking on Q&A at the bottom of the page.

    Other users may have asked the same question already, and if so, the instructor likely posted an answer. If no one else has asked your question, however, you can quickly post it in the Q&A for the instructor to see. 

    q_a.png

    If you don’t receive a response in the Q&A you can also reach out to the instructors directly. They are the experts when it comes to the content in their courses, and are the best people to ask any questions regarding it. This article outlines how you contact the instructor of a course.

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  • Assignments: Apply Your Knowledge and Improve the Skills You’ve Learned!

    Assignments are a great way to apply your knowledge and improve the skills you’ve learned, without exiting the course! If you wish, you can also learn from fellow users by receiving feedback on your assignments, or by sharing your thoughts on theirs.

    Completing an Assignment

    Assignments are posted in the curriculum of the course. Just like lectures, you can begin an assignment by clicking on it in the curriculum accessible from the left hand side in the video player, or on the course dashboard in the Course Content section.

    Once you have clicked on the assignment you will see the assignment title, and the amount of time the instructor thinks it will take for you to complete it. This will give you a quick indication of whether you have enough time to complete the assignment now, or return to it later. In addition, the assignment feature comes with a “save draft” option, so if you run out of time, you can save what you’ve entered and finish the assignment later. You can begin the assignment by clicking on Start Assignment in the bottom right hand corner of the screen.

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    Once you have begun the assignment, you can proceed through each section by clicking on Next at the bottom right of the page, or on the section title at the top.

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    Each assignment includes the following sections:

    Instructions

    In the instructions section the instructor will outline what the assignment entails and what you will need to do to complete it. If the instructor has included any additional resources for you to refer to, they will also be included on this page.

    Once you’re ready to complete your assignment, click on Submission at the top of the page, or Next at the bottom right.

    Submission

    The submission section is where you can enter your answers or add the content that the assignment requires. If at any point you want to save your assignment, and return to it at a later time, click on Save Draft at the bottom left hand of the page. What you have completed thus far will be saved.

    Once your assignment is finished, you can select whether you want to share it with your fellow users. If you click on the share with my fellow students box, then users will be able to post feedback on your assignment.

    If you have saved your submission as a draft and haven’t submitted it yet, you can return to it at anytime by clicking on Submission at the top.

    If your assignment is finished and you’re ready to submit it to the instructor then click on Submit at the bottom left of the page. Please note: once your assignment has been submitted it cannot be edited.

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    To advance from the submission page to the instructor’s example, click on Instructor Example at the top of the page. If you need to review the instructions again, however, then simply click on Instructions at the top left.

    Instructor Example

    On the Instructor Example page you can review the answers or solution the instructor has posted, and compare it to your own.

    If you haven’t submitted your assignment, you can return to it by clicking on Submission at the top, or Add your Answer at the bottom of the page.

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    Give Feedback

    Reviewing another user’s work and providing your feedback will likely improve your own understanding of the course. On this page you can provide feedback on the assignments of up to three other users, who have chosen to share their work.

    Completing Your Assignment And Viewing Feedback

    Once you have submitted your assignment, and you have navigated through each section to the Give Feedback page, click on Complete Assignment at the bottom right.

    The assignment will be marked as complete, and after the course instructor or other users post feedback on your assignment (if you have opted to share it with them), you will receive a notification from Udemy. The notification will include a link to the summary page that features the feedback.

    Once feedback has been posted on your assignment, you can also review it at anytime, by returning to the assignment and clicking on Go to Summary at the bottom.

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    Commonly Asked Questions

    How can I tell if a course includes assignments?

    If an instructor has included assignments in the course then this will be indicated on the course landing page, in the course's information under Enrol Now.

    Do I need to complete the assignment in order to receive my certificate of completion?

    No. You do not need to complete the assignment in order to receive a certificate of completion for the course.

    Is the instructor required to post feedback on my assignment?

    No. While we encourage instructors to engage with users when possible, they are not required to post feedback on your assignment. Just remember that you can also review the instructor’s own answers, examples or solutions for the assignment in the Instructor Example section.

    Can I redo my assignment once I’ve submitted it?

    No. Once an assignment has been submitted to the instructor it cannot be edited or redone. You can, however, go back and review what you submitted as well as the instructor’s solutions.

    Do I need to provide feedback on other user’s assignments?

    No. You’re not required to share your assignment with your fellow users or provide feedback on theirs.

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  • Practice Test FAQs

    Practice Tests enable instructors to create comprehensive, longform simulated exams that users can use to assess their knowledge of a particular subject. The practice test are timed, so you’ll know when you’re taking more time than the official test allows, and at the end of the test you’ll receive a personal breakdown of the questions you answered correctly and incorrectly to help you continually improve. You’ll also be able to see an explanation for each question at the end of the test to help you avoid making the same mistakes, if you’re preparing for a certification exam.

    Here are some of the frequently asked questions we expect from users regarding this new and exciting feature.

    How will I know which courses offer these exams?

    If a course includes a practice test this will be noted on the course landing page, under Enroll Now.

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    Can I take the practice test more than once?

    Absolutely. Just like our quiz feature, you can go back and retake the practice exam as many times as you wish.

    Once you have completed the exam, the option to “Retake Test”  ” will appear on the right hand side. Just click on that and you can retake the practice test.

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    Will I be notified if I take longer than the time allotted to complete the exam?

    Yes. The practice tests include a timer, which is set to match the same amount of time that’s allowed for the official, certifying exam. If you go past the time allotted, the practice test will alert you.

    Do I have to finish the exam once I’ve started it? Or can I pause it and return to the practice test later?

    If you need to leave during the practice test, or decide that you want to work on something else, the feature will automatically pause the exam and the test’s timer. So, when you’re ready to return to the practice test you can resume where you left off!

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    How do I submit my answer for the question?

    Once you’ve selected the answer you wish to enter, click Next Question at the bottom right of the practice test screen.

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    You can also click on the “Mark For Review” button for questions you would like to take a closer look at after you complete the test.

    Will the practice test show my final score?

    Yes. When you’ve completed the practice test your final score will be posted. In addition, the ratio of correct answers versus incorrect answers you entered will be shown, based on knowledge area. You can also review all your answers by clicking on “Review Questions”.

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    Can I review my answers?

    Yes. You can review all the answers you submitted by clicking on “Review Questions” after you’ve completed an exam, and see which questions you got right or wrong. You can also search through them for specific subjects in the exam using the “Knowledge Areas” filter. By clicking on the “All Questions” filter you’ll be able to select the questions you would like to review (correct, incorrect, skipped, marked for review.)

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    Do practice test-only courses offer Certificates of Completion?

    No. Currently, courses that only include practice tests, and no other curriculum items like lectures, quizzes etc, do not offer a Certificate of Completion. 

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  • How to Download Your Certificate of Completion

    The majority of courses in the Udemy for Business content collection offer a Udemy certificate of completion.

    When all the curriculum items of a course have been completed, a green trophy will appear above the course player, and you will see a notification indicating the certificate of completion is ready. 

    To access and download your certificate of completion, click Get certificate in the top right corner of your course player.

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     Your certificate of completion will look something like this:

    certificate.png

    The number of hours listed on the certificate of completion is based on the course video hours at most recent completion. If an instructor adds lectures after a learner completed the course, they can complete the new lectures and regenerate the certificate to reflect the longer course duration.

    Please note:

    • Currently, courses that only include practice tests, and no other curriculum items like lectures, quizzes etc, do not offer a certificate of completion.
    • Unlike the course taking experience via the Udemy marketplace, lectures cannot be marked as complete and the course progress cannot be reset.
    • Certificates can be downloaded from a supported web or mobile browser only. They cannot be accessed via the Udemy for Business mobile apps.

    For instructions on how to change the language or name on your certificate of completion, please click here. 

    Certificate of Completion FAQs

    Does Udemy for Business provide certifications through accredited institutions?

    Udemy for Business is a National Association of State Boards of Accountancy (NASBA) Certified Partner and offers courses eligible for Continued Professional Education (CPE) credits. Learn more here. Outside of our NASBA partnership, we do not offer additional certifications through accredited institutions.

    I finished my course but I still can’t access my certificate of completion. How come?

    In order to receive your certificate of completion, each curriculum item must be marked as complete. Double check the course curriculum in the course player to make sure each lecture and course item has a checkmark beside it and is marked as complete.

    lectures_marked_as_complete_ufb.png

    I’ve completed my course and the trophy has appeared, but when I click on it, I can’t see a certificate. Why?

    Occasionally the system may need a few moments to generate a certificate of completion after a course has been completed. Wait a couple of minutes and then try clicking on the trophy again. You may also need to refresh the page, or clear your cache and cookies, in order to see your certificate. 

    I need to change the name or language of my certificate.

    For instructions on how to change the language or name on your certificate of completion, please click here. 

    Can I change the formatting of my certificate of completion? Or add an image?

    Unfortunately, certificates are created using a template, and there is no way to change the formatting for them at this time. If you would like to submit this as a feature request, please do so by clicking here. 

    Do I need to complete the lectures in order? 

    No. You can receive your certificate of completion once all the lectures and course items are marked as complete, regardless of what order you completed them in.

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  • Leaving and Editing a Course Review

    Rating your experience in a course is an easy way to give instructors feedback on how to improve and to help other users select the right course. You can leave a review at any time after starting the course. After leaving a review, you will always have the ability to edit or delete it.

    How to Leave a Review

    There are three places you can go to leave a review:

    1. From the course cards on your My learning page.
    2. In the course player by clicking on Leave a rating.
    3. With the in-course prompt: while viewing the course you will be prompted to leave a review three times (beginning, middle, and end). If you do not wish to leave a review when you’re prompted, you can click on Ask Me Later.

    leave_a_rating.pngWhat to Include in Your Review

    Whether you decide to leave a review after you’ve been prompted, or you initiate the review yourself, the process is the same.

    1. After clicking on Leave a rating, select how many stars you wish to leave in the rating (half-stars are supported for ratings above 1 star).
    2. Leave a detailed review explaining your experiences
    3. Provide additional feedback by answering the questions regarding the course’s attributes
    4. Click Publish

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    Edit or Delete a Review

    You can change your course review at any time from the course player.

    1. Click the ellipses at the top right-hand corner of the page.
    2. Next, click Edit your rating.
    3. Make the desired changes.
    4. Click Save and Exit to finalize your edits.

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    Your review will be visible to users who are unenrolled in the course. If you would like to see your review, as it appears to new users, log out of your account and search for the course in the marketplace.

    Tips for Writing a Good Review

    Here are a few things you should keep in mind when writing a review for a course:

    Tell us why. In addition to leaving a star rating, please share your thoughts.  Your opinion about the course is valuable to other learners, but when only a star rating is left, it’s difficult for other users to understand why you left the rating that you did.   

    Be specific. Specificity helps other learners determine if the course is right for them.  Are there any areas of improvement?  Did the course meet your expectations? What are your favorite parts of the course so far?   

    And Be Honest!  Reviews are one of the most important features that people consider before enrolling in a course.  However, reviews are only valuable if you’re honest about how you feel about the course.  As long as you share your sentiment in a respectful manner, your feedback is valuable and helpful to our learning marketplace.

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  • How to Ask a Question About Your Course

    If you find you have a question about a course while you’re taking it, this article explains how you can quickly search for answers to your question in the Q&A, or ask the instructor.

    Important:

    • Depending on your organization’s settings, some of the features outlined here may not be available in your account.
    • Instructors have the option to turn off the messaging feature. 

    How to use the Q&A

    In the Q&A you can view answers the instructor or teaching assistant has posted to questions from all learners taking the course, as well as featured questions they may have selected or created for their course. In addition you can also ask your own question, if you can’t find an answer for it. 

    To access the Q&A, click the Q&A icon below the course player.

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    Next, type your question in the Search all course questions option, and if another learner has asked this question before it will appear below. Questions and answers containing the same words will also be included.

    q_a_questions_21.png

    You can also use the filters that appear below the search bar to help you find the information you’re looking for.

    If your question regarding course content hasn’t been asked before, you will be prompted to enter your question and submit it to the Q&A. 

    Please note that in order to ask a new question, text must be entered into the title field, so that the publish button is enabled.

    question_title_Q_A.png

    The instructor’s availability

    When asking a question, be sure to see if the course instructor has posted their availability in the Q&A and when you can expect an answer. 

    Follow a question and its responses

    You can prioritize questions and responses you wish to monitor in the Q&A, by using the Follow Replies option. When a learner or instructor posts a response, we’ll send you a notification.

    To stop following a question and the thread of responses, click on Following Replies.

    Edit or delete a question or comment

    If you need to edit your question or comment in the Q&A, or wish to delete it, click on the three dots that appear at the top right hand of your post.

    Either the learner who asked the question, or the course instructor, can delete the post.

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    How to send a message to your course instructor

    Using the Q&A is typically the fastest way to find or receive answers to questions you may have about a course. If direct messaging is enabled by the instructor of the course, however, you can send them a message by following these steps.

    1. Click Overview below the course player and then See More.
    2. Scroll down. You will see the instructor's profile at the bottom. Click on the instructor's name and you will be directed to their profile page.
    3. Click Send message. 
    4. Compose a message and click Send.

    Please note:

    • Since courses are owned and managed by the instructors, Udemy for Business does not have any control or information regarding their response time. 
    • The messaging feature is not available on the Udemy for Business mobile app.

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  • Change Video Speed

    You have the option to play your lectures at different speeds (.5x, 1x, 1.25x, 1.5x or 2x).

    To change the speed of a particular lecture video, go to that lecture, and drag your mouse over the video. You will see a button in the bottom-left corner of the video giving you the option to change the speed.

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  • Downloading Supplemental Resources

    Many instructors choose to include supplemental resources with their course like PDFs, design templates, sheet music or source code. These resources can be downloaded to your computer for quick access.

    If a lecture has resources available it will be indicated by a folder icon on the right-hand side of the course player.

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    If you click on the folder icon the downloadable resources will appear, and you can download the file by clicking on the resource's title.

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    If you're having trouble accessing the file, or if something doesn't look right, please contact the instructor or support

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