• How to Ask a Question About Your Course

    If you find you have a question about a course while you’re taking it, this article explains how you can quickly search for answers to your question in the Q&A, or ask the instructor.

    Important:

    • Depending on your organization’s settings, some of the features outlined here may not be available in your account.
    • Instructors have the option to turn off the messaging feature. 

    How to use the Q&A

    In the Q&A you can view answers the instructor or teaching assistant has posted to questions from all learners taking the course, as well as featured questions they may have selected or created for their course. In addition you can also ask your own question, if you can’t find an answer for it. 

    To access the Q&A, click the Q&A icon below the course player.

    q_a_tab_21.png

    Next, type your question in the Search all course questions option, and if another learner has asked this question before it will appear below. Questions and answers containing the same words will also be included.

    q_a_questions_21.png

    You can also use the filters that appear below the search bar to help you find the information you’re looking for.

    If your question regarding course content hasn’t been asked before, you will be prompted to enter your question and submit it to the Q&A. 

    Please note that in order to ask a new question, text must be entered into the title field, so that the publish button is enabled.

    question_title_Q_A.png

    The instructor’s availability

    When asking a question, be sure to see if the course instructor has posted their availability in the Q&A and when you can expect an answer. 

    Follow a question and its responses

    You can prioritize questions and responses you wish to monitor in the Q&A, by using the Follow Replies option. When a learner or instructor posts a response, we’ll send you a notification.

    To stop following a question and the thread of responses, click on Following Replies.

    Edit or delete a question or comment

    If you need to edit your question or comment in the Q&A, or wish to delete it, click on the three dots that appear at the top right hand of your post.

    Either the learner who asked the question, or the course instructor, can delete the post.

    delete_Q_A_21.png

    How to send a message to your course instructor

    Using the Q&A is typically the fastest way to find or receive answers to questions you may have about a course. If direct messaging is enabled by the instructor of the course, however, you can send them a message by following these steps.

    1. Click Overview below the course player and then See More.
    2. Scroll down. You will see the instructor's profile at the bottom. Click on the instructor's name and you will be directed to their profile page.
    3. Click Send message. 
    4. Compose a message and click Send.

    Please note:

    • Since courses are owned and managed by the instructors, Udemy for Business does not have any control or information regarding their response time. 
    • The messaging feature is not available on the Udemy for Business mobile app.

    send_message_21.png

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  • Change Video Speed

    You have the option to play your lectures at different speeds.

    To change the speed of a particular lecture video, go to that lecture, and drag your mouse over the video. You will see a button in the bottom-left corner of the video giving you the option to change the speed.

    adjust_speed_ufb.png

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  • Downloading Supplemental Resources

    Many instructors choose to include supplemental resources with their course like PDFs, design templates, sheet music or source code. These resources can be downloaded to your computer for quick access.

    If a lecture has resources available it will be indicated by a folder icon on the right-hand side of the course player.

    resources_folder.png

    If you click on the folder icon the downloadable resources will appear, and you can download the file by clicking on the resource's title.

    resource_title_ufb.png

    If you're having trouble accessing the file, or if something doesn't look right, please contact the instructor or support

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  • Video Playback Issues

    If you’re encountering audio or video issues while attempting to watch a course on a browser, this article explains various ways to troubleshoot these problems. Our Support Team will also follow this guide when responding to inquiries regarding video playback. 

    Please note that a broadband connection with a minimum speed of 5Mbit or 800kbps is required to watch a Udemy course on your device. The rest of our system requirements are listed here. 

    Determine if your environment’s causing the issue

    To determine whether your device, settings or internet connection may be causing the problem, please try watching another lecture or course. 

    If you’re able to watch other lectures without any problems, this indicates there is a technical issue with the original video. Please contact our Support Team so they can investigate further and report the issue.

    If you’re encountering playback issues with other lectures, however, then please try the troubleshooting steps outlined below. 

    Troubleshooting issues with your course playing environment

    If you’ve determined the problem is due to an issue with your course playing environment, please do the following:

    1. Try watching the original lecture in an incognito window
      • If the video plays without issue, try checking your extension, plugin or firewall program on your device to see if it needs to be reconfigured or disabled.  
    2. If you’re encountering the issue while watching the video on your company’s network, try watching the video on a non-company network instead. If you’re able to watch the video without any issue, please report the issue to your company’s IT team.
    3. Try a different browser. If you’re not already using Google Chrome, we recommend using it, as we’ve found it works best to watch Udemy courses. 
    4. Clear your browser's cookies and cache and restart it before trying again. 
    5. A minimum internet speed of 5Mbit or 800kbps is required to watch a Udemy for Business course on your device. Test your internet connection speed to make sure your environment meets this and that your system meets our requirements.  If your internet speed is low, try lowering the video quality of the lecture, or watching the course during non-peak hours when your internet connection is stronger. 
    6. Turn off any hardware acceleration you have installed (in Firefox or on Windows). 
    7. If you can’t hear any audio, double check to see that the course player volume is turned up and that the video is not muted. Check the sound settings on your device.
    8. Restart your computer and network devices (modems/switches/routers).
    9. In the interim, try watching it offline on the mobile app.
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  • How do I Archive or Unenroll From a Course?

    You can remove a course from your My learning page by moving it to the Archive section, or, if you're not interested in completing the course, you can unenroll from it. The steps below will show you how.

    Archiving a Course

    Archiving a course removes it from the My learning page, but you will still be able to access the class in the archived section. In other words, you will not be unenrolled from a course if you archive it.

    Archive from the course player.

    1. Click on the ellipses at the top right-hand of the course player
    2. Click Archive this course

    The archived course will appear under the Archived section of My learning.

    ufb_archive.png

    Archive from My Learning

    You can also quickly archive courses from the My learning page.

    1. Click on the vertical ellipses on the course card
    2. Click Archive

    The archived course will appear under the Archived section of My learning.

    ufb_archive.png

    If you decide to unarchive a course and want to return it to My learning, you can access the unarchive option, by following the same steps outlined above.

    Note: Archiving a course will not automatically unsubscribe you from instructor emails about the course. If you'd like to opt-out of these emails, please manually adjust your course email settings.

    Unenroll From a Course

    If you do not want to complete a course, and are certain you will not need to access the course moving forward, you can unenroll from it. If you unenroll from a course, you will no longer receive any email notifications for it.

    To unenroll from a course:

    1. Click on the ellipses at the top right-hand of the course player
    2. Click Unenroll from course
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