In this article we will describe possible reasons why you’re having issues accessing your Udemy for Business account, via a single sign-on login (SSO).
There could be a couple of reasons why you’re seeing an error message when logging in through SSO:
- You were not assigned access to Udemy for Business by your administrator.
- There is some sort of technical problem.
Users who are assigned access to Udemy for Business are either invited via an email invitation, or are given instructions to join via Sign Sign On (SSO). If you haven’t received an invitation to Udemy for Business, please contact your company’s learning manager.
Technical Problems on Android Devices
If you are having any difficulty accessing the Udemy for Business mobile app, or your Udemy for Business account from a mobile web browser, please set Google Chrome as the default browser on your device to see if that resolves the issue.
To set Chrome as the default browser please follow the steps outlined here. Once you do that, try to access your account via SSO once more. If you are still unable to login, please reach out to our support team for further assistance.
If you’re experiencing technical problems, however, please contact the Udemy for Business support team. When you contact the support team, please include a screenshot of the error message you are seeing.
You will receive instructions from your account administrator on how to join Udemy for Business.
If your company has enabled Single Sign On (SSO) you can access your Udemy for Business account via your SSO provider (e.g. Okta, OneLogin, etc). Otherwise, you will receive an email invitation with instructions on how to log in. There will be a specific URL custom to your organization that you’ll use go access your account.
If your company's firewalls are generally restrictive (certain commonly used sites are blocked), you will need to white-list the following emails from Udemy to ensure operation of the password reset function:
- a) udemy.com
- b) email.udemy.com
- c) e.udemymail.com