• SSO Login Troubleshooting

    In this article we will describe possible reasons why you’re having issues accessing your Udemy for Business account, via a single sign-on login (SSO). 

    There could be a couple of reasons why you’re seeing an error message when logging in through SSO: 

    • You were not assigned access to Udemy for Business by your administrator.
    • There is some sort of technical problem. 

    Access Authorization

    Users who are assigned access to Udemy for Business are either invited via an email invitation, or are given instructions to join via Sign Sign On (SSO). If you haven’t received an invitation to Udemy for Business, please contact your company’s learning manager.

    Technical Problems

    If you’re experiencing technical problems, however, please contact the Udemy for Business support team. When you contact the support team, please include a screenshot of the error message you are seeing.

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  • Video Playback Problems

    If you’re encountering issues while attempting to watch your courses on a browser, please try the troubleshooting tips below. Following these steps can resolve many of the common issues related to video playback.

    Please note that a broadband connection with a minimum speed of 5Mbit or 800kbps is required to watch a Udemy for Business course on your device. The rest of our system requirements are listed here.

    Streaming Issues (ie: the video keeps loading / buffering)

    Blank Screen

    • Refresh your browser
    • Quit your browser and re-open it
    • Clear your browser's cookies and cache. Be sure to restart your browser before trying again
    • Try a different browser, like Google Chrome
    • Take a note of your browser extensions/plugins/firewall programs. Is there anything that could be interfering with the streaming of the videos? We recommend testing with an incognito window to troubleshoot
    • Log out of Udemy and log back in
    • Restart your computer and network devices (modems/switches/routers)
    • Check your browser version and update it if needed
    • Try a different device or computer if possible
    • Turn off hardware acceleration (in Firefox or on Windows)

    No Audio

    • Refresh your browser
    • Quit your browser and re-open it
    • Log out of Udemy and log back in
    • Clear your browser's cookies and cache. Be sure to restart your browser before trying again
    • Take a note of your browser extensions/plugins/firewall programs and adblockers. Is there anything that could be interfering with the audio? We recommend testing with an incognito window to troubleshoot
    • Check to see if you’re encountering audio issues while viewing videos on other sites like Vimeo or YouTube. If you still can’t hear anything, check the sound settings on your device
    • Check to see if other lectures in the course are producing sound

    Other lecture types: If you can't hear anything, it's also possible that the lectures do not have sound. Instructors can create text based lectures or lectures that feature PDF slides that do not include audio.

    If you're still having trouble, it's possible that there's something wrong with the video file. Please send a message to the instructor and contact UFB Support. When contacting support, please include:

    • Your browser version
    • Your OS (Windows 7, Mac OS X, etc.)
    • The course URL and lecture number
    • Your internet connection speed test results
    • The resolution you were watching the video lecture at (ie - 720p, 480p etc)
    • A screenshot or screencast of the problem. The more information you can provide, the faster we'll be able to resolve the issues you're encountering on our site.

    Please note: currently the operating system for Chromebook machines are not fully supported by our video player. If you encounter video playback issues while using a Chromebook, and none of the troubleshooting steps above resolve the problem, please contact our support team. They will do their best to resolve the issue for you.

     

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  • I Have a Login Issue

    You will receive instructions from your account administrator on how to join Udemy for Business.

    If your company has enabled Single Sign On (SSO) you can access your Udemy for Business account via your SSO provider (e.g. Okta, OneLogin, etc). Otherwise, you will receive an email invitation with instructions on how to log in. There will be a specific URL custom to your organization that you’ll use go access your account.

    If your company's firewalls are generally restrictive (certain commonly used sites are blocked), you will need to white-list the following emails from Udemy to ensure operation of the password reset function:

    • a) udemy.com
    • b) email.udemy.com 
    • c) e.udemymail.com
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