• Learning Paths - Beta

    To help learning leaders drive learning at their organization, our team is building a new feature called Learning Paths. Learning Paths allow individuals to create relevant, impactful learning in a seamless way for themselves, their team, or the entire organization. They can include courses, external links, internal links, and custom courses. 

    Learning Paths is currently available in a closed beta with a select group of Udemy for Business customers. If you would like to participate in this beta, please reach out to your Customer Success Manager or our support team

    Providing feedback on Learning Paths

    As always, our product team is eager to hear your feedback. If you are participating in the beta you can share your thoughts with them directly by visiting Explore > Learning Paths in your account and clicking the “Share feedback” button.

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  • How to Customize Sign up Error Messages

    There are three methods by which users can access Udemy for Business - SSO (Single Sign-On), Invitation from Admin/Group Admin or ‘self-serve’ invitation using an approved email domain. In all three methods, there are some scenarios whereby users are blocked from accessing the platform when joining. The reasons could be:

    • There are no more licenses available

    • The user has not been invited

    • The user has not been provisioned for a license in SSO

    • The user was deactivated previously but they try to rejoin

    When a user is blocked for any of the above reasons, they see a generic message telling them to contact their IT department or manager for help.

    With this feature, however, you have the option to add your own customized message to tell your users what to do or who to contact, if they can’t access Udemy for Business.

    To add your own message about who to contact or what to do, go to the User Access page in Settings. Next, scroll down to the section called Custom messaging for sign up errors.

    custom_messaging_for_sign-up_errors.pngClick the ‘Edit’ function to enter the contact information that will display as part of the message. A modal will open with a text editor to write the message. We allow email addresses and urls / links to be added to the message. The text editor options include Bold, Italics, Link. Please note there is a  limit of 200 characters for the message. After you have entered your message, click ‘Save Message’ to save it.

    Custom_Message_modal.png

    Once you have saved your message, you can see how it looks, by clicking ‘See more’ in the Example message section under the message panel.

    Custom_message_saved.png

    Custom_Message_3_examples_modal.png

    Please note: the custom message feature is only accessible to the Owner and Admins of the account and is is not accessible by Group Admins.

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  • Resources to Increase Adoption and Engagement of Udemy for Business

    Here at Udemy for Business, we’re committed to helping you achieve your business objectives and drive learning at your organization. We’ve built a Resources section in your Admin dashboard featuring guides, tips and webinars on engagement tactics, communication templates and admin resources to help you increase adoption and engagement of Udemy for Business.

    This feature is available for Admins and Group Admins within Enterprise accounts. To access this feature, navigate to Manage → Resources. 

    Within Resources, you’ll have access to the following guides and tips:

     

    Getting Started

    Quick Start Guide

    How to get started with Udemy for Business, including customizing your account, managing users and assigning courses.

    New Admin Training

    An in-depth training for Admins, including how to launch Udemy for Business, strategies for developing a culture of learning, and an overview of our Admin capabilities.

    About Udemy for Business

    An overview of Udemy for Business and our content curation model.

    API Documentation

    An in-depth look at our API capabilities, requirements and how to integrate.  

    Udemy for Business Course List

    A comprehensive list of all courses available in the Udemy for Business collection.

     

     

    Engagement Tactics

    Engagement Best Practices

    Best practices on how to drive learning in your organization, including examples of scalable learning initiatives you can launch internally and custom content you can create.

    Marketing Tactics to Build a Culture of Learning

    A marketing guide to promote your learning initiatives. This guide includes a framework to build awareness, adoption, retention and referral across your learners.

    Creating Your Own Courses Guide

    How to create your own courses in Udemy for Business, with some great examples of the content you can create.

     

    Please click here if you have any questions or feedback.

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  • Slack Integration (Beta)

    We believe that social learning is essential to building and maintaining a learning culture. Social sharing leverages the expertise and recommendations of colleagues - ones who are on the same team or share similar interests with your employees.

    With our Slack integration, employees can easily share Udemy for Business courses to their Slack channels and to colleagues. Whether it’s a course that will help the team complete a project, or a course on an interesting topic, sharing courses via Slack encourages continuous learning within your organization.

    Our goal is to help extend the influence of L&D teams and help them build a learning culture.

    This integration is currently in beta, but will be available to all customers in the coming weeks.

    How do I turn on "Share to Slack"?

    Admins can turn on the Slack integration by following these steps:

    1. Log in to your Udemy for Business account and open the Manage > Settings > Integration page.

    2. Turn on the Share button for Slack.

    Slack_image_1.png

    Once turned on, employees will now see a Share to Slack  icon on the course landing pages where they can share the course with people and channels:

    share_to_slack.png
     

    How do I turn on the Udemybot?

    Admins can also enable the Udemybot - an automated Slack message that summarizes the top 5 courses taken at your organization.

    1. Log in to your Udemy for Business account and open the Manage › Settings > Integration page.

    2. Click Install.

    Slack_image_2.png

    3. You will then be asked by Slack to authorize Udemy for Business.
    Note: Depending on your company’s Slack settings, you may need to ask a Slack admin to approve Udemy for Business for use in your Slack workspace.

    slack_settings.png

     

    4. After authorizing, follow the instructions on the Integration page to configure the Udemybot to post to channels of your choosing.

    Slack_image_3.png

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  • Udemy for Business API Reference

    Udemy for Business (UFB) provides two RESTful APIs, Courses and Reporting, that enable developers to programmatically retrieve their UFB course catalog and their learner progress activity data. You can use these two APIs to integrate with a third-party application such as a Learning Management System (LMS). 

    For more information please click here. Please note that the API documentation is only available in English.

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  • Finding Courses

    The keyword search will look for keywords in the course title, subtitle and instructor name. For example, if you are looking for an Excel 2016 course, type in ‘Excel 2016’ instead of ‘Excel’.

    If you previously searched for a course and can no longer find it, please visit our New and Retired Courses article for more information.

    If you are searching for a business or technology related topic that you can’t find in the collection, you can submit a course suggestion using the form below. Please note that this form submits suggestions for courses to be added to the general Udemy for Business collection, which is available to all Udemy for Business users, not just users in your company's account. After you submit your recommendation, our Content team will assess your suggestion based on a number of criteria, such as course ratings, user engagement and demand from all of our customers. The Content Team will notify you of our decision whether to approve, or deny your suggestion, within 3 - 5 weeks. Submit a course suggestion here.

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  • Getting Help

    The best and quickest way for your users to get assistance with any technical issues they experience within your account is to file a ticket with our Customer Support team. A member of our support team can help troubleshoot the issue.

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  • Log in Issues

    If your users are unable to log in after being invited into your Udemy for Business account, first have them reset their password. If that does not work, ask the affected user to submit a support ticket, and a member of our support team will respond within 24 hours.

    If you have setup Single Sign On (SSO) for Udemy, please contact your organization’s IT department to ensure users have been given access to Udemy via your SSO provider.

    If your company's firewalls are generally restrictive (certain commonly used sites are blocked), you will need to white-list the following emails from Udemy to ensure operation of the password reset function:

    • a) udemy.com
    • b) email.udemy.com 
    • c) e.udemymail.com
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