Activated users are users that currently hold a license and have joined their Udemy for Business account. This means they have visited at least once to activate that license.
Deactivated users are users who have had their licenses removed and can no longer access the Udemy for Business portal. Some deactivated users may also have been anonymized, which means that their personally identifiable information has been deleted. Their learning data, however, is preserved.
When viewing the User Activity dashboard the number of active users is counted as a percentage of the total number of users who were licensed in the account during the time range selected. This includes any users that joined (visited for the first time) before the end of the time range. It may also include deactivated users, if they were deactivated after the start of the time range. By calculating it this way, we ensure that all activity that occurred during the time range is included in the calculations.
If you download the User Activity Report or User Course Activity Report from the User Activity Dashboard any users that were active during the time range will be included. Any of these that are currently deactivated will be marked deactivated in the report.
The User Activity and Course Insights dashboard, as well as all Data Export Reports, are updated every 24hrs. The update happens at approximately 10am PST and includes data up to midnight PST the day before.
The User Adoption funnel and the Path Insights, however, are updated in real time. This is indicated by a data freshness notice in the top right of each dashboard.
This article includes answers to some of the frequently asked questions our team receives regarding data export reports, and what information is featured in certain columns.
For steps on how to generate and download a report, please click here.
What information is included in the Minutes Video Consumed Column of User Activity and User Course Activity Reports?
The Minutes Video Consumed column in the User Course Activity and User Activity reports
- Include rewatches
- Do not include any parts of a lecture that are skipped
- Do not take into account video playback speed.
Rewatches: If a user watched 1 hour of the course on Monday, and then on Tuesday, they watched the same 1 hour once again. In this case, the user spent two hours learning on Udemy for Business that week, and this would be reflected in both reports.
Playback Speed: If the user watched 2 hours of content in 1 hour, by viewing the content at 2x the speed, the report would reflect they spent 2 hours viewing the course.
Skipped Parts of a Lecture: if a user starts watching a 10 minute lecture and after 1 minute, they skip to the end of the lecture, we will only report the actual time they spent on the lecture, in this case about 1 minute. The lecture will however be marked as complete.
The Minutes Video Consumed column only includes time that users spent watching video lectures, and not time they spent reviewing lectures that do not include videos. Lectures that do not include videos, however, still count towards course completion. For example, a User Activity Report could indicate that a user has completed four lectures, but there is no time recorded in the Minutes Video Consumed column, if those four lectures were not video lectures.
Which specific result is posted in the Final Results for Quizzes column of User Progress Reports?
The Final Result column (column M) of User Progress Reports includes the last score a user recorded in the quiz. For example, if a user receives 80% on their first try, and then receives 90% on their second and final attempt, 90% will be posted in the column. Please note that there is no limit to how many times a user can retake a quiz.
What information is provided in the User Groups Column?
Data Export Reports feature a User Groups column which display all groups that a user is part of. Admins and Group Admins are able to easily see group membership details when exporting user reports, including 'all users' within a group. Groups are not present in the Reporting API, but customers can use our User API to get group data. In addition, when exporting reports, the list of groups is scrollable for easier selection.
What does the First Date Complete column of the User Course Activity report indicate?
User Course Activity Reports feature a First Date Completed column, which records the date the course was first completed by the learner. As a result, if the instructor adds new lectures or content, the date and time stamp won't be lost. If the learner completes the extra content it will be recorded as "Date Completed". The column is present in both the CSV and the Reporting API.
How is the Course Duration column calculated in the User Course Activity Report?
The course duration column in the user course activity report indicates how many minutes of video content the course includes. As a result, practice test courses may have a 0 or a small number listed in the course duration column, since practice tests typically feature little to no video content.
What does the Practice Activities Completed Successfully column indicate in the User Course Activity Report?
The No. of Practice Activities Completed Successfully column in the user activity report indicates how many practice activities the user has completed successfully. Practice activities include quizzes, coding exercises, and practice tests. (If the practice activity was started but not completed or was completed unsuccessfully it will not be included in this count.)
If there is a row in the User Activity Report with 0 minutes consumed and 0 practice activities complete, this indicates that the user started but did not complete one or more practice activities. Or that they started and completed one or more practice activities unsuccessfully.
Do reports include the course progress of unenrolled users?
No. Currently, unenrolling from courses causes all course progress to be removed from the Admin reports. If you have any questions regarding this please contact us.
Our User Adoption Funnel not only provides you with a view into how people are adopting learning, but also gives you the power to take direct action to get people to sign up, enroll in a course and start watching their first lecture.
While adoption can mean different things for different organizations, at Udemy for Business we define ‘adoption’ as the point at which users have watched their first lecture, after having joined and enrolled in a course.
The Organization Adoption Rate is the number of users that have watched their first lecture as a percentage of the total number of licenses you have purchased.
We present your user adoption in a funnel because it best describes the different steps users must take from when they first get access to Udemy for Business until they reach the point where they’re learning, ie. watching their first lecture.
We highlight the steps of the funnel where there is a drop off in users joining, enrolling or watching a lecture to help you understand which users are not yet adopting Udemy for Business and help you take action so you can encourage them to get started.
This report is in real-time and shows data since the creation of your organization's account.
This is the total number of licenses you have purchased for your employees on Udemy for Business.
This column shows you the number of invitations you have sent to your team. It includes users who have either accepted an invitation and joined your Udemy for Business account or still have a pending invitation. Cancelled invitations are not included.
Details of invitations sent, and users who have not accepted their invitations is not shown for accounts that have SSO login enabled.
These users have accepted their invitation to join your Udemy for Business account and have already logged in at least once.
Users that drop out of the adoption funnel at this step are the users that have not accepted their invitations yet. You can use the Email These Users link to remind them to claim their account, or the Manage Invitations link in the report for quick access to your pending invitations list.
These users have enrolled in at least one course. The course may have been assigned to them or it may have been something they found and selected themselves.
Users that drop out of the adoption funnel at this step are the users that have logged in at least once but have not yet enrolled in a course. You may wish to assign or recommend a course to help them get started. Or you can use the Email These Users link to remind them to start learning or export a list of these users and send it to the appropriate manager to follow up.
These users have watched their first lecture of one of the courses they have enrolled in.
Users that drop out of the adoption funnel at this step have enrolled in at least one course, but have not yet completed their first lecture. It might be worth sending them some encouragement. You can use the Email These Users link to remind them to start learning or Export a List of these users and send it to the appropriate manager to follow up.
Adoption by Groups
If you have groups set up you can see how adoption is going for a specific group by selecting the group from the dropdown at the top of the page.
The Group Adoption Rate is the number of users that have watched their first lecture as a percentage of the invitations you have sent.
The Enterprise Plan includes our Course Insights Dashboard, which provides you with a comprehensive view of the courses your users are learning. This dashboard enables you to see a range of courses being learned. It also enables you to discover the most popular courses in your organisation, based on Active Users, Average Minutes Watched (per active user), enrolled users and assigned users.
You can sort by the number of Active Users, the Average Minutes Watched (per active user), the number of enrolled users or the number of assigned users, depending on which metric is most important to you.
You can use the filters to discover popular courses within specific groups and within specific time ranges.
For example, you can use the time range filter to see how many courses were active and how many users were active in each course during a specific time range such as the last 30 days. A user is active in a course if they self-enrolled, or were assigned to it, or made progress in any lecture or practice activity.
Note: on the Course Insights Dashboard custom time ranges can be set to any range within the last 120 days. All of the data to date, however, can be viewed by choosing the “Since activated” option.
One of the insights features that is available to Enterprise Plan Users is the User Activity Dashboard, which provides you with a macro view of how active users are in their Udemy for Business accounts. By clicking User Activity from the Manage drop down menu, you can review several activity metrics for your account, and export user activity and trend activity reports.
Some of the user activity metrics that are featured on this dashboard include total activity, average activity per user, average activity per active user, and active user base. In addition, the activity trend chart and the most active users are listed here.
Data in this dashboard is updated regularly. Please click here for more information.
For more information on how deactivated users are handled compared to active users, please click here.
Under Manage --> Data Export Reports, you have three reports you can download.
- User Activity Report: Get information at the user level (e.g. how many courses has each user enrolled in, learning time per user, etc). View your top learners across your company or by specific group.
- User Course Activity Report: Get information at the enrollment level. Understand the courses individuals and groups are learning and sort by active users, minute per active user, and enrollments.
- User Progress Report: Get information at the lecture level. This is our most granular report and you'll see quiz results for example.
To download your report(s) you can follow the steps below:
1. Select the report type you wish to export by clicking on the applicable radio button.
2. Choose the users you want to include. You can select to view your data by all users or by users in groups.
3. Specify the timeframe and click on Generate Report. The current day and future dates cannot be selected.
*Note: Data generated will be dependent on the time you run a report. For example, if you generate a report on January 3rd, 2020 before 5 pm GMT, it will include data up to January 1st, 2020. If you generate a report on January 3rd, 2020 after 5 pm GMT, however, it will include data up to January 2nd, 2020.
Once your report has been generated and is ready to be exported, you will receive an email notifying you of this. The report will also be listed under the Recent Reports section of the page.
Deleting a Report
If you wish to delete a report you have previously generated, you can do so by following these steps:
- Scroll down the Export Data Reports page to Recent Reports
- Click on the trashcan icon beside the report you wish to delete
- Confirm you wish to delete the report
For more information about the fields in the reports please click here.
Udemy for Business provides a number of dashboards and reports that you can use to understand how people in your company are learning.
Under Manage → User Adoption you’ll see how many and which users in your organization have adopted the Udemy Learning account and have started using it (this dashboard is available to Team plan users). For more details click here.
Under Manage → User Activity you’ll understand more about user activity within your Udemy Learning account. For more details click here.
Under Manage → Course Insights you’ll understand more about what users are learning within the Udemy Learning account. For more details click here.
Under Manage --> Data Export Reports, you have three reports you can download to export data to create your own customized reports inside another tool. These reports are also available for download from the other dashboards where relevant. For more details click here.
Data in these dashboards and reports is updated regularly. Please click here for more information.