• Team Plan FAQs

    Team Plan is a self-serve, subscription service for Udemy’s business product, Udemy for Business. Team Plan is designed for teams or organizations of 5-20 people, who are in need of on-demand learning and development at work. With a subscription to Team Plan, you and your team will get access to 2,000 of Udemy’s most highly rated business and technical courses.

    Below are answers to some of the most frequently asked questions we receive regarding Team Plan. You can also learn more about Team Plan here.

    What is the cost?

    Team Plan is priced as an annual subscription of $240 (in USD) per person, per year, and payment is due in full, upfront. There is a minimum of 5 users required for purchase. This means that the minimum purchase will be $1200 US Dollars. You can view more details on our pricing page here.

    Can I pay monthly?

    No. At this time, only an annual payment options is available.

    What currencies do you accept?

    We currently only accept payments in US Dollars.

    Can I buy this for 1,2,3 or 4 users?

    Not at this time. The Udemy for Business Team Plan is meant for groups of 5 or more people, up to 20 people in total.

    What is your refund policy?

    As stated in our Udemy for Business Agreement, under section 8, we do not accept refunds at this time. All purchases are final. All fees shall be paid in US dollars and are non-refundable.

    Which courses are included in the Team Plan subscription?

    You and your team will have on-demand access to a collection of more than 2,000 professional courses across 20+ business and technical topics. These top rated courses on Udemy have been curated from Udemy.com; our global marketplace powered by over 17 million students, 20,000 instructors, and 55,000 courses. Our content team works hard to ensure that we only include the most engaging courses from Udemy.com. You can view the full content collection here or explore the courses by creating your free preview account here. All courses are currently in English.

    What language are the courses in?

    Currently, all courses on Udemy for Business are in English. A few courses will have English captions available.

    How is Team Plan different from Udemy.com?

    Team Plan is a product offered by Udemy for Business, Udemy’s business product offering. It has been designed to serve small teams and organizations of 5 to 20 people. Instead of purchasing courses one by one on udemy.com, Team Plan provides a team of people with unlimited access to over 2,000 of Udemy’s top-rated business and technical courses, in your own unique account. Your team can take these courses at any time, however many times they want, within the one-year plan. The plan is priced as an annual subscription at $240 per person per year.  

    How is Team Plan different from Enterprise Plan?

    Team Plan is designed for teams and organizations for  5-20 people. The Enterprise Plan is a product designed for larger departments and organizations of 21 or more people. Both plans offer the same course collection of high-quality professional content. The Enterprise Plan includes additional features such as SSO support, API integration, and advanced analytics. To view more differences between the two plans, please see our pricing page here.

    Can I pay via check, sales order, or purchase order?

    Not at this time. All Team Plan payments must be made via a credit card online.

    Can I add more users during my subscription?

    Yes! You can add more people to your account even after your original purchase by going to Manage > Billing > Add more users. Your Team Plan account can include a total of 20 people. The cost will be prorated through the end of your annual contract. If you wish to offer this product for more than 20 people, please contact our sales team via udemyforteams@udemy.com.

    Does the administrator require a license?

    Yes. In order to access your Udemy for Business learning account, you, as an account admin, must occupy a license. This means if you purchase Team Plan for 5 users, you will occupy one seat, and you’ll be able to invite four additional team members to your account.

    What if I find a course on Udemy.com that I want added to Udemy for Business?

    It's best to try entering different keywords when searching for the course or topic you want to learn first. Further instructions on how to do this can be viewed here. If the course you want is not in the Udemy for Business collection, you can suggest that the course be added here. Our content team reviews these course suggestions on a monthly basis, and will do their best to honor all requests, but please know that not all suggestions will be honored.

    Can I customize our team’s account with our organization’s logo or branding?

    Yes! Team Plan accounts can be customized to include your organization’s name, logo or icon. In addition, you can also upload a background to reflect your organization’s brand. At the time of the account creation, you can also provide a unique URL that is directly related to your Team Plan Account. For example, if your company name is acme, your account URL could be acme.udemy.com.

    What reporting and insights are available?

    Team Plan subscribers have access to basic analytics through the User Adoption Dashboard, which helps you understand how many and which users have logged in to your Udemy for Business account and started using it. User Adoption information can also be exports via a CSV file.

    For more information regarding the User Adoption Dashboard, please click here.

    What if I have more questions about Team Plan?

    If you have any additional questions regarding Team Plan, please contact us at udemyforteams@udemy.com.

     

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  • Udemy For Business Support Center FAQ

    How do I access the new Udemy for Business support center?
    Login to your Udemy for Business account, click your user menu in the upper right hand corner, and select Help.

    Who has access to the new Udemy for Business support center and forms?
    All Udemy for Business users and admins have access.

    How do I report a technical issue with the new support model?
    All technical issues will now be tracked via ZenDesk tickets.  If you have a technical issue, please submit a ticket through our support center or email ufbsupport@udemy.com.

    If you email your Customer Success Manager regarding a technical issue, they will forward your request to the Support team to create a case.

    How do I suggest a course be added to the Udemy for Business collection?
    Now, every user can suggest courses be added or topics enhanced. If you would like to suggest a new course be added to the Udemy for Business collection, you can do so using this form. Please note that this form submits suggestions for courses to be added to the general Udemy for Business collection, which is available to all Udemy for Business users, not just users in your company's account. 

    What is the likelihood my course request is added to the Udemy for Business collection?
    We appreciate customer course suggestions. However, it is not guaranteed your course suggestions will be added to the collection. Courses that are added must be applicable to all of our customers and must meet our instructor and quality standards.The Content Team will notify you of our decision whether to approve, or deny your suggestion, within 2 weeks. 

    I have a good idea for a product enhancement, how do I let you know?
    If you have a feature request that you think would make our product better, please fill out this form in our support center.

    Will my feature request make it into the product?
    We will review all feature requests and see how they align to our product vision and the needs of our customer base. We cannot guarantee any feature will be added to the product.

    Can I see a list of my support requests?
    If you want to see a list of your outstanding tickets, you can find them in the Udemy for Business support center under your user menu in the upper right hand corner.

    What is the difference between Customer Support and my Customer Success Manager?
    Customer Support is designed to help you triage technical issues. They are great at managing cases and partnering with our Product & Engineering teams to solve bugs.

    Your Customer Success Manager is a strategic partner to help with best practices, employee engagement, and driving value of Udemy for Business.

     

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  • How to Search for Courses

    The Udemy For Business content collection includes ~2,000 courses that are curated from the consumer marketplace (www.udemy.com) of 45,000+ courses. We curate the most relevant and high quality courses from the marketplace using a number of criteria, including course ratings, user engagement and demand from all of our customers.

    There are two ways to search for courses. After you login, you can click on a topic in the left hand navigation panel and browse through courses, or you can perform a keyword search in the search bar at the top of the screen. The keyword search will look for keywords in the course title, subtitle and instructor name. For example, if you are looking for an Excel 2016 course, type in ‘Excel 2016’ instead of ‘Excel’.

    If you would like to suggest a new course be added to the Udemy for Business collection, you can do so using the form below. Note that this form submits suggestions for courses to be added to the general Udemy for Business collection, which is available to all Udemy for Business users, not just users in your company's account. After you submit your recommendation, our Content team will assess your suggestion based on a number of criteria, such as course ratings, user engagement and demand from all of our customers. The Content Team will notify you of our decision whether to approve, or deny your suggestion, within 2 weeks. Submit a course suggestion here.

     

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  • Getting Help

    For support and/or product related questions, we have helpful articles in our Udemy for Business Help Support Center to help address frequently asked questions. If you have a technical issue or question that you cannot solve, please submit a support ticket and a member of our support team will respond within 24 hours.

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  • System Requirements

    If your computer is less than 5 years old you can almost certainly use Udemy.

    To watch courses, we recommend using Google Chrome. You can download Chrome for free here.

    Minimum System Requirements

    Adobe Flash Player 10.0.22+ plug-in
    Broadband connection with a minimum speed of 5Mbit or 800kbps
    Latest Chrome, Firefox, Safari, and IE11 for desktop / laptop

    PC Specific Requirements

    Platform: Windows 7 or higher with latest updates installed
    Processor: the CPU must be 1.8GHZ or higher
    RAM: 128MB or more
    Video Card: at least 64MB of video memory
    Sound Card: at least 16-bit

    Mac Specific Requirements

    Platform: Mac OS X 10.3 or higher with latest updates installed
    Processor: the CPU must be 1.8GHZ or higher
    RAM: 128MB or more
    Video Card: at least 64MB of video memory
    Sound Card: at least 16-bit
    We also have a mobile app for iPhone for those on the go!

    Mobile Requirements

    iOS 8.0 or later

    What Browser am I Using

    To find out more about your specific system, this site will tell you which browser and OS you are currently using. 

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  • Terms of Use

    To view our Terms of Use, please visit: https://www.udemy.com/terms/

    To review our Privacy Policy, please visit: https://www.udemy.com/terms/ufb-privacy/

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  • How Courses are Assigned

    You can self enroll in as many courses as you’d like. However, your manager may assign a course to you as well. If you are assigned a course, you will receive an email from an admin of the business account letting you know that a course has been assigned to you. The course will then automatically appear under your My Courses tab.

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  • What is Udemy For Business?

    Udemy for Business is a next-gen learning solution that transforms the workplace learning experience through a consumer-first on-demand learning solution. Built for businesses striving to be at the forefront of innovation, Udemy for Business offers fresh, relevant learning anytime, anywhere. The 2000+ high-quality courses taught by the world’s leading experts cover a wide range of topics from development and IT to design, leadership and stress management. In addition to its curated content collection, organizations can also securely host and distribute their own proprietary content.


    Leading organizations including PayPal, Lyft, Booking.com, Capgemini, ON24, and Century 21 choose Udemy for Business to upskill their workforce and drive learning forward.

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