• Udemy For Business Help Center FAQ

    How do I access the Udemy for Business Help Center?
    Login to your Udemy for Business account, click your user menu in the upper right-hand corner and select Help.

    Who has access to the Udemy for Business Help Center and forms?
    All Udemy for Business users and admins have access.

    How do I report a technical issue with the support model?
    All technical issues will now be tracked via Zendesk tickets.  If you have a technical issue, please submit a ticket through our Help Center or email ufbsupport@udemy.com.

    If you email your Customer Success Manager regarding a technical issue, they will forward your request to the Support team to create a case.

    How do I suggest a course be added to the Udemy for Business collection?
    Now, every user can suggest courses be added or topics enhanced. If you would like to suggest a new course be added to the Udemy for Business collection, you can do so using this form. Please note that this form submits suggestions for courses to be added to the general Udemy for Business collection, which is available to all Udemy for Business users, not just users in your company's account. 

    What is the likelihood my course request is added to the Udemy for Business collection?
    We appreciate customer course suggestions. However, it is not guaranteed your course suggestions will be added to the collection. Courses that are added must be applicable to all of our customers and must meet our instructor and quality standards. The Content Team will notify you of our decision whether to approve, or deny your suggestion, within 3 - 5 weeks. 

    I have a good idea for a product enhancement, how do I let you know?
    If you have a feature request that you think would make our product better, please fill out this form in our Help Center.

    Will my feature request make it into the product?
    We will review all feature requests and see how they align with our product vision and the needs of our customer base. We cannot guarantee any feature will be added to the product.

    Can I see a list of my support requests?
    If you want to see a list of your outstanding tickets, you can find them in the Udemy for Business Help Center under your user menu in the upper right-hand corner.

    What is the difference between Customer Support and my Customer Success Manager?
    Customer Support is designed to help you triage technical issues. They are great at managing cases and partnering with our Product & Engineering teams to solve bugs.

    Your Customer Success Manager is a strategic partner to help with best practices, employee engagement, and driving value of Udemy for Business.

    Read Article
  • How to Search for Courses

    The Udemy For Business content collection includes 5,000+ courses that are curated from the consumer marketplace (www.udemy.com) of 130,000+ courses. We curate the most relevant and high quality courses from the marketplace using a number of criteria, including course ratings, user engagement and demand from all of our customers.

    There are two ways to search for courses. After you login, you can click on Explore at the top left of the page and select a course topic from the dropdown menu.  Or, you can perform a keyword search in the search bar at the top of the screen.

    The keyword search will look for keywords in the course title, subtitle and instructor name. For example, if you are looking for an Excel 2020 course, type in ‘Excel 2020’ instead of ‘Excel’.

    search_for_courses_-_explore.png

    If you would like to suggest a new course be added to the Udemy for Business collection, you can do so using the form below. Note that this form submits suggestions for courses to be added to the general Udemy for Business collection, which is available to all Udemy for Business users, not just users in your company's account. 

    After you submit your recommendation, our Content team will assess your suggestion based on a number of criteria, such as course ratings, user engagement and demand from all of our customers. The Content Team will notify you of our decision whether to approve, or deny your suggestion, within 3 - 5  weeks. Submit a course suggestion here. 

    Read Article
  • Getting Help

    For support and/or product related questions, we have helpful articles in our Udemy for Business Help Center for frequently asked questions. If you have a technical issue or question that you cannot solve, please submit a support ticket and a member of our support team will respond within 24 hours.

    Read Article
  • System Requirements

    You can access Udemy for Business from various devices and platforms, on both PC and Mac desktops / laptops, as well as Android and iOS mobile devices. Our system requirements for these follow below.

    Minimum System Requirements

    • The latest Chrome, Firefox, Safari, Edge, Opera or IE11 for desktop/laptop
    • A broadband connection with a minimum speed of 5Mbit or 800kbps
    • Please note that Flash Player is not required 
    PC Specific Requirements
    • Platform: Windows 7 or higher with the latest updates installed
    • RAM: 4GB or more
    • Video: Graphics output capability
    • Sound: Sound output capability

    Mac Specific Requirements

    • Platform: Mac OS X 10.12 or higher with the latest updates installed
    • RAM: 4GB or more
    • Video: Graphics output capability
    • Sound: Sound output capability
    Mobile Requirements

    iOS 12.0 and above
    Android 6.0 and above

    Udemy for Business is available on mobile for both iOS and Android. To download the iOS app go here. To download the Android app, go here.

    Please note that the Udemy for Business Android mobile app is not supported on Chromebooks or Chrome OS devices.

    The Udemy for Business app supports Chromecast on iOS and Android, and AirPlay on iOS.

    Mobile browsers: Safari or Chrome on iOS and Chrome on Android.  

    What Browser am I Using

    To find out more about your specific system, this site will tell you which browser and OS you are currently using. 

    To watch courses, we recommend using Google Chrome. You can download Chrome for free here.

    Read Article
  • Terms of Use

    To view the Udemy for Business Master Services Agreement, please visit: https://www.udemy.com/terms/ufb/

    To review the Udemy for Business Privacy Statement, please visit: https://www.udemy.com/terms/ufb-privacy/

    Please note: depending on how your company signed up for its Udemy for Business account, you may be subject to additional or different terms, as listed in the agreement your company has signed.

    Read Article
  • How Courses are Assigned

    You can self enroll in as many courses as you’d like. However, your manager may assign a course to you as well. If you are assigned a course, you will receive an email from an Admin letting you know that a course has been assigned to you. 

    Assigned courses will appear on the homepage of your account, under the Courses section, with an Assigned icon below the course title. Courses will appear in order of most recently assigned. Once you’ve completed an Assigned course, it will be removed from your Courses module.

    assigned.png

    If an Admin has assigned a Due Date for your assigned course, you will be notified in the email you receive. If you haven’t completed the course, you will also receive a follow up email at the midway point before your due date approaches. 

    NOTE: At this time, you will not be able to see who assigned you a course in your account. You can see this information, however, in the email you receive notifying you about the course assignment.

    Read Article
  • What is Udemy For Business?

    Udemy for Business is a next-gen learning solution that transforms the workplace learning experience through a consumer-first on-demand learning solution. Built for businesses striving to be at the forefront of innovation, Udemy for Business offers fresh, relevant learning anytime, anywhere. The 5,000+ high-quality courses taught by the world’s leading experts cover a wide range of topics from development and IT to design, leadership and stress management. In addition to its curated content collection, organizations can also securely host and distribute their own proprietary content.

    To read more about many of the companies that leverage Udemy for Business for their learning needs, please click here.

    Read Article