• UFB Support Center FAQ

    How do I access the new help center?
    Login to your Udemy for Business account, click your user menu in the upper right hand corner, and select Help.

    Who has access to the new help center and forms?
    All Udemy for Business users and admins have access.

    How do I report a technical issue with the new Support model?
    All technical issues will now be tracked via ZenDesk tickets.  If you have a technical issue, please submit a ticket through our help center or email ufbsupport@udemy.com.

    If you email your Customer Success Manager regarding a technical issue, they will forward your request to the Support team to create a case.

    How do I request a course be added to the Udemy for Business collection?
    Now, every user can request courses be added or topics enhanced. If you want to request a course be added to the UFB collection, fill out this form in our help center. We will review all course requests every couple of weeks and will let you know if we can add the course you request into the collection.

    What is the likelihood my course request is added to the Udemy for Business collection?
    We appreciate customer course suggestions. However, it is not guaranteed your course requests will be added to the collection. Courses that are added must be applicable to all of our customers and must meet our instructor and quality standards.

    I have a good idea for a product enhancement, how do I let you know?
    If you have a feature request that you think would make our product better, please fill out this form in our help center.

    Will my feature request make it into the product?
    We will review all feature requests and see how they align to our product vision and the needs of our customer base. We cannot guarantee any feature will be added to the product.

    Can I see a list of my support requests?
    If you want to see a list of your outstanding tickets, you can find them in the help center under your user menu in the upper right hand corner.

    What is the difference between Customer Support and my Customer Success Manager?
    Customer Support is designed to help you triage technical issues. They are great a managing cases and partnering with our Product & Engineering teams to solve bugs.

    Your Customer Success Manager is a strategic partner to help with best practices, employee engagement, and driving value of Udemy for Business.

     

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  • White-Listing E-mails & IP Addresses

    If your company's firewalls are generally restrictive (certain commonly used sites are blocked), you must complete the following two items:

    1. White-list the following emails from Udemy to ensure operation of the password reset function:

    • a) udemy.com
    • b) email.udemy.com 
    • c) e.udemymail.com

    2. Give permission to the following Server IP addresses to ensure operation of the password reset function:

    • a) 199.7.202.244 
    • b) 199.7.203.141 
    • c) 199.102.106.33 — 62 
    • d) 167.89.101.213 
    • e) 167.89.104.228 
    • f) 167.89.104.232
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  • System Requirements

    If your computer is less than 5 years old, you can almost certainly use Udemy. To watch courses, however, we recommend using Google Chrome. You can download Chrome for free here.

    Minimum System Requirements

    Latest Chrome, Firefox, Safari, and IE11 for desktop/laptop
    Adobe Flash Player 10.0.22+ plug-in
    Broadband connection with a minimum speed of 5Mbit or 800kbps

    PC Specific Requirements

    Platform: Windows 7 or higher with latest updates installed
    Processor: the CPU must be 1.8GHZ or higher
    RAM: 128MB or more
    Video Card: at least 64MB of video memory
    Sound Card: at least 16-bit

    Mac Specific Requirements

    Platform: Mac OS X 10.3 or higher with latest updates installed
    Processor: the CPU must be 1.8GHZ or higher
    RAM: 128MB or more
    Video Card: at least 64MB of video memory
    Sound Card: at least 16-bit
    We also have a mobile app for iPhone for those on the go!

    Mobile Requirements

    iOS 8.0 or later

    What Browser am I Using

    To find out more about your specific system, this site will tell you which browser and OS you are currently using. 

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  • Terms of Use

    To view our Terms of Use, please visit: https://www.udemy.com/terms/

    To review our Privacy Policy, please visit: https://www.udemy.com/terms/ufb-privacy/

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  • Getting Help

    For support and/or product related questions, we have helpful articles in our Help Support Center to help address frequently asked questions. If you have a technical issue or question that you cannot solve, please submit a support ticket and a member of our support team will respond within 24 hours. For strategic related questions on how to promote your Udemy For Business account, please contact our Customer Success team at success@udemy.com.

    The best and quickest way for your end users to get assistance with technical issues is to file a ticket with Customer Support. A member of our support team can help them troubleshoot since it may be an issue specific to their individual set-up (browser, cache, etc.).

     

     

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  • Customizing my Account

    How do I customize my account?

    To customize your account, upload three images: a logo, a background image and your company icon.

    1. Logo: Go to Manage --> Logo and upload a logo in one of the following formats: jpg, .jpeg, .gif, .png, .bmp and should be at least 400 x 70 pixels.
    2. Background image: Go to Manage --> Background and upload a background image for your login page. It should be at least 1920 x 1080 pixels.
    3. Icon: Go to Manage --> Icon and upload an optional square logo to use as a browser icon.  It should be at least 32x32 pixels.

     

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  • What is Udemy For Business?

    Udemy for Business is a next-gen learning solution that transforms the workplace learning experience through a consumer-first on-demand learning solution. Built for businesses striving to be at the forefront of innovation, Udemy for Business offers fresh, relevant learning anytime, anywhere. The 2000+ high-quality courses taught by the world’s leading experts cover a wide range of topics from development and IT to design, leadership and stress management. In addition to its curated content collection, organizations can also securely host and distribute their own proprietary content.

    Leading organizations including PayPal, Gemalto, Lyft, Booking.com, Capgemini, ON24, and Century 21 choose Udemy for Business to upskill their workforce and drive learning forward.

     

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