• Team Plan Receipts

    Accessing Team Plan Receipts:

    Receipts are available to view, print, and download in your Udemy for Business Team Plan account. To view and access all your receipts, visit Manage > Billing. Your Payment History will be available at the bottom of the Billing page. Only account Admins will be able to see your company receipts.

    To Edit Receipt Information:
    You can now make a one time edit to the following information on your receipt:

    • Company Name
    • Company Address
    • Tax ID

    receipt_details.png

    To make these changes, visit Manage > Billing. Go to “Payment History” and view the receipt.

    team_plan_receipt.png

    Once you click into the receipt, you will be prompted to add a Company Name, Address, and Tax ID (optional). Note: This will only happen the first time you access receipts.

    If you would like to make any additional changes or add any additional information to your receipt please click on “Request Change” when you are viewing the receipt. Please specify what you would like to change on the receipt in the form. Our Support Team will make the changes and contact you when the new information has been updated. The update will be reflected in all receipts.

    Currently, no VAT (Value Added Tax) is charged for Team Plan purchases. Furthermore, the Udemy address on the receipt cannot be changed.

    Read Article
  • Nonprofit Plan FAQ

    The Udemy for Business Nonprofit Plan is a special, more affordable, pricing of our Udemy for Business Enterprise Plan. The Nonprofit Plan is available to all registered U.S. 501(c)(3) organizations. Your organization must have a valid Employer Identification Number (EIN) to qualify as a Nonprofit. The plan offers an annual subscription to over 3,500 of Udemy’s best courses to a minimum of 5 users. For specifics on what is included in the Nonprofit Plan, please click here.

    Below are answers to some of the most frequently asked questions we receive regarding the Udemy for Business Nonprofit Plan.

    What is the cost?

    Since nonprofit organizations around the U.S. come in all shapes and sizes, our sales team wants to work closely with you to figure out the price that works best for you. Please request a demo from our sales team here and we will help you make learning and development a priority at your organization.

    Can I pay monthly?

    At this time, there is only an annual subscription available.

    How can I pay for the Nonprofit Plan?

    All Udemy for Business Nonprofit customers are invoiced with Net 30 payment terms based on the completion of an agreement. Payments are accepted via check or ACH.

    I work at an international nonprofit. Can I qualify for the special discounted pricing?

    The Nonprofit Plan is currently only available to U.S. registered nonprofits. If you are interested in using Udemy for Business for your learning and development needs, please consider learning more about our Enterprise Plan or our Team Plan. Contact us here if you have any other questions.

    What currencies do you accept?

    We currently only accept payments in US Dollars.

    I do not need 5 licenses. Can I request less?

    Not at this time. In order to best support nonprofit organizations around the country, we ask for a minimum purchase of 5 licenses.

    Which courses are included in the Nonprofit Plan?

    Your nonprofit organization will have on-demand access to a content collection of more than 3,500 professional courses across 20+ business and technical topics. These top-rated courses have been curated from Udemy.com — our global marketplace powered by tens of thousands of instructors all over the world who teach over 40 million students. (Note that not all courses on udemy.com are available as part of the Udemy for Business Nonprofit Plan.)

    Our content team works hard to ensure that we only include the most highly rated and engaging courses from Udemy.com. You can view the full content collection here. We are also pleased to offer courses tailored to the specific needs of nonprofit organizations. You may browse through some of these sample courses here.

    What language are the courses in?

    Currently, all courses in the Nonprofit Plan are in English. A few courses will have English captions available.

    What is your refund policy?

    As stated in our Udemy for Business Agreement, under section 8, we do not accept refunds at this time. All purchases are final. All fees shall be paid in US dollars and are non-refundable.

    Can I add more users during my subscription?

    Certainly! Just contact us here and we would be happy to help!

    Does the administrator require a license?

    Yes. In order to access your learning account, you, as an account administrator, must occupy a license. This means if you purchase a Nonprofit Plan with the minimum 5 licenses required, you will occupy one seat, and you’ll be able to invite four additional team members to your account.

    Can I customize our team’s account with our organization’s logo or branding?

    Definitely! Your nonprofit's account administrator will be able to set up a custom logo or branding for your organization. Please review this support article to find out how to customize your account.

    What reporting and insights are available?

    Nonprofit subscribers get access to the same analytics and reporting that are included in the Udemy for Business Enterprise Plan. To learn more about the various reports and dashboards available, please see this article.

    I am an existing Udemy for Business customer. Can I get this discount retroactively?

    Since all of our deals are annual subscriptions, we will not be able to apply the discount to your account retroactively. We are happy to honor the discount at the time of your renewal for the following year.

    What if I have more questions about the Nonprofit Plan?

    You can learn more about the Nonprofit Plan here. If you have any additional questions regarding the Nonprofit Plan, please contact us at ufbsupport@udemy.com.

    Read Article
  • Team Plan Renewal FAQ

    Below are answers to frequently asked questions we receive regarding Team Plan renewals.

    Who can enable Team Plan Renewals?

    Anyone who is designated as an “Admin” in your account can renew your Team Plan contract, enable automatic renewals, or see and change their payment method. How to make a user an admin.

    How can admins enable automatic Team Plan renewals?

    Customers with Admin access can turn automatic renewals on by going to Manage > Settings > Billing and then toggling the renewal option.

     toggle_on_.png

    How can I opt out of automated renewals?

    Customers with Admin access can turn automatic renewals on or off at any time by going to Manage > Settings > Billing and then toggling the renewal option.

    What will happen if payment is declined on the automatic renewal date?

    We will notify you by email so you can update your account with a working debit or credit card. If your credit card on file has expired before the renewal date, we will also notify you via email.  

    How can admins manually renew the Team Plan subscription?

    Admins can manually renew the Team Plan subscription by navigating to Manage > Settings > Billing and entering the number of licenses required. Please note: your Team Plan subscription cannot be manually renewed until after it has expired. 

    For more information on adding more licenses to your subscription please click here.

    What forms of payment are accepted?

    Currently the following debit / credit cards are accepted by Udemy for Business: Visa, Mastercard, and AMEX.

    Please note that only one payment method can be associated with an account.

    payment_options.png

    Read Article
  • Webinar: New Admin Training

    Welcome to Udemy for Business! To help you get started with your new Udemy for Business account, we offer live webinars to get you and your team off to a successful start. This 45-minute webinar is hosted via GoToWebinar.

    Join us for an interactive webinar and walk away with:

    • A blueprint for launching Udemy for Business at your company
    • Strategies for developing a culture of learning at your organization
    • Specific tactics for driving ongoing adoption of Udemy for Business
    • A deep understanding of the Admin capabilities of the platform
    • Product knowledge to support your team

    Click here to register for an upcoming webinar.

    Please invite everyone in your organization who will be an admin of your Udemy for Business account.

    If you are unable to attend a live webinar, click here to view a recording. Note: You will need to enter your name and email address in order to view the recording.

    If you have any questions, please click on the Contact Us icon. 

    Read Article
  • Team Plan FAQ

    Team Plan is a self-serve, subscription service for Udemy’s solution for businesses, Udemy for Business. Team Plan is designed for teams or organizations of 5-20 people, who are in need of on-demand learning and development at work. With a subscription to Team Plan, you and your team will get access to 3,500+ of Udemy’s most highly rated business and technical courses.

    Below are answers to some of the most frequently asked questions we receive regarding Team Plan. You can also learn more about Team Plan here.

    What is the cost?

    Team Plan is priced as an annual subscription of $240 (in USD) per person, per year, and payment is due in full, upfront. There is a minimum of 5 users required for purchase. This means that the minimum purchase will be $1200 US Dollars. You can view more details here.

    Can I pay monthly?

    No. At this time, only an annual payment option is available.

    What currencies do you accept?

    We currently only accept payments in US Dollars.

    Can I buy this for 1,2,3 or 4 users?

    Not at this time. The Udemy for Business Team Plan is meant for groups of 5 or more people, up to 20 people in total.

    What is your refund policy?

    As stated in our Udemy for Business Agreement, under section 8, we do not accept refunds at this time. All purchases are final. All fees shall be paid in US dollars and are non-refundable.

    Which courses are included in the Team Plan subscription?

    You and your team will have on-demand access to a collection of more than 3,500 professional courses across 20+ business and technical topics. These top-rated courses on Udemy have been curated from Udemy.com; our global marketplace powered by over 40 million students, 50,000 instructors, and 130,000 courses. Our content team works hard to ensure that we only include the most engaging courses from Udemy.com. You can view the full content collection here or explore the courses by creating your free trial account here. All courses are currently in English.

    How can I renew my Team Plan subscription?

    Steps to manually renew your team plan subscription or set up automatic renewals can be viewed here.

    What language are the courses in?

    Currently, all courses on Udemy for Business are in English. A few courses will have English captions available.

    How is Team Plan different from Udemy.com?

    Team Plan is a product offered by Udemy for Business, Udemy’s business product offering. It has been designed to serve small teams and organizations of 5 to 20 people. Instead of purchasing courses one by one on udemy.com, Team Plan provides a team of people with unlimited access to over 3,500 of Udemy’s top-rated business and technical courses, in your own unique account. Your team can take these courses at any time, however many times they want, within the one-year plan. The plan is priced as an annual subscription at $240 per person per year.  

    How is Team Plan different from Enterprise Plan?

    Team Plan is designed for teams and organizations for  5-20 people. The Enterprise Plan is a product designed for larger departments and organizations of 21 or more people. Both plans offer the same course collection of high-quality professional content. The Enterprise Plan includes additional features such as SSO support, API integration, and advanced analytics. To view more differences between the two plans, please click here.

    Can I pay via check, sales order, or purchase order?

    Not at this time. All Team Plan payments must be made via a credit card online.

    Can I add more users during my subscription?

    Yes! For more information on adding more licenses to your subscription please click here.

    Does the administrator require a license?

    Yes. In order to access your Udemy for Business learning account, you, as an account admin, must occupy a license. This means if you purchase Team Plan for 5 users, you will occupy one seat, and you’ll be able to invite four additional team members to your account.

    What if I find a course on Udemy.com that I want added to Udemy for Business?

    It's best to try entering different keywords when searching for the course or topic you want to learn first. Further instructions on how to do this can be viewed here. If the course you want is not in the Udemy for Business collection, you can suggest that the course be added here. Our content team reviews these course suggestions on a monthly basis, and will do their best to honor all requests, but please know that not all suggestions will be honored.

    Can I customize our team’s account with our organization’s logo or branding?

    Yes! Team Plan accounts can be customized to include your organization’s name, logo or icon. In addition, you can also upload a background to reflect your organization’s brand. At the time of the account creation, you can also provide a unique URL that is directly related to your Team Plan Account. For example, if your company name is acme, your account URL could be acme.udemy.com.

    What reporting and insights are available?

    Team Plan subscribers have access to basic analytics through the User Adoption Dashboard, which helps you understand how many and which users have logged in to your Udemy for Business account and started using it. User Adoption information can also be exported via a CSV file.

    For more information regarding the User Adoption Dashboard, please click here.

    What if I have more questions about Team Plan?

    If you have any additional questions regarding Team Plan, please contact Udemy for Business Support.

    Read Article
  • How to Configure PingOne and Azure AD

    In this tutorial, we will configure Azure AD using the metadata provided by the Udemy for Business team or the metadata downloaded from PingOne.

    If you don’t have the metadata from the Udemy for Business team, or you’re not sure how to download it, please refer to this article.

    Create a New Application in Azure

    Log in to the Azure portal and click on Azure Active Directory.

    Azure_1.png

    Next, click on Enterprise applications.

    Azure_2.png

    and then + New application.

    Azure_3.png

    Select Non-gallery application.

    Azure_4.png

    Set the name for the application and click on Add.

    Azure_5.pngClick on Configure single sign-on.

    Azure_6.png

    On Single Sign-on Mode, select SAML-based Sign-on.

    Azure_7.png

    As Identifier use the value PingConnect.

    As Reply URL use the value https://sso.connect.pingidentity.com/sso/sp/ACS.saml2

    Click on Show advanced URL settings to show the Sign on URL and use the value
    https://sso.connect.pingidentity.com/sso/sp/initsso?saasid=PingConnect

    Azure_8.png

    User Attributes

    Select user.mail on the select box User Identifier.

    Click on the box View and edit all other user attributes to configure the attributes that will be sent in SAML assertion.

    Azure_9.png

    The Udemy for Business instance of PingOne supports the following attributes:

    Required attributes:
    SCIM.email: the unique email of the user

    Optional attributes:
    SCIM.name.givenName: the given (or first) name of the user
    SCIM.name.middleName: the middle name (if any) of the user
    SCIM.name.familyName: the family (or last) name of the user
    SCIM.name.formatted: the fully formatted name of the user
    groups: the list of groups to which user belongs
    externalID: the user ID specified by the customer

    All attributes are case sensitive.

    To change each attribute, click on the respective row.

    Azure_10.png

    Add the name as described in the provided table, select the compatible value and click on Ok.
    Do not forget to remove the Namespace value.

    To add more attributes to your SAML assertion, click on Add attribute.

    Azure_11.png

    Click on Save to finish configuring.

    Click on the link Metadata XML to export the metadata xml file.

    Azure_12.png

    To give users access to the new application, click one more time on Azure Active Directory.

    Azure_13.png

    Then on Enterprise applications.

    Azure_14.png

    Then on your newly created application.

    Azure_15.png

    Then on Users and groups.

    Azure_16.png

    And on + Add user, for each user.

    Only added users would be able to use SSO.

    Azure_17.png

     

    Read Article
  • SSO System Integrations

    Udemy for Business offers several different system integrations. The list below includes links to tutorials that outline how you can set up each respective system integration.

    Read Article
  • How to Configure PingOne and ADFS

    In this tutorial we will configure ADFS using the metadata provided by the Udemy for Business team, or the metadata downloaded from PingOne.

    If you don't have the metadata from the Udemy for Business team, or you're not sure how to download them, please refer to this article.

    Configuring ADFS

    You can configure ADFS by following the steps outlined below:

    1. The first step to configure the ADFS IDP side, is to launch the ADFS 2.0 console.

    ADFS-As-IDP-ToPingOne-3.png 

    2. Under “Trust Relationships > Relying Party Trusts”, add a new Relying Party Trust. This will launch a wizard. 

    ADFS-As-IDP-ToPingOne-4.png 

    3. Next, you will be prompted to import the PingOne metadata file that was downloaded (see above).
     
    ADFS-As-IDP-ToPingOne-5.png
     
    Give the connection a name (ie: PingOne).
     
    ADFS-As-IDP-ToPingOne-6.png
     
    4. Choose the issuance rules (ie: permit all).
     
    ADFS-As-IDP-ToPingOne-7.png
     
    5. Click “Next” to view the summary and complete the wizard.
     
    ADFS-As-IDP-ToPingOne-8.png
     
    6. Leave the “Open the Edit Claim Rules…” option selected and finish the wizard.
     
    ADFS-As-IDP-ToPingOne-9.png
     
    7. This will launch the “Edit Claim Rules” configuration utility.
     
    ADFS-As-IDP-ToPingOne-10.png
     
    8. This example will only gather claims from Active Directory to present to PingOne.
     
    ADFS-As-IDP-ToPingOne-11.png
     
    9. Configure a basic claim set.
     
    The Udemy for Business instance of PingOne supports the following attributes (all attributes are case sensitive).

    Required attributes:

    • SCIM.email the unique email of the user

    Optional attributes:

    • SCIM.name.givenName the given (or first) name of the user
    • SCIM.name.middleName the middle name (if any) of the user
    • SCIM.name.familyName the family (or last) name of the user
    • SCIM.name.formatted the fully formatted name of the user
    • groups the list of groups to which user belongs
    • externalID the user ID specified by customer
    adfs_attributes_fixed.png
     
    10. After configuring the claims, back on the ADFS 2.0 Relying Party Trusts window, right-click the PingOne connection and view the properties for the connection. Navigate to the Encryption tab and “Remove” the encryption certificate.
     
    ADFS-As-IDP-ToPingOne-13.png
     
    11. That will complete the ADFS configuration. Next, you should download the metadata and send it to the Udemy for Business team.
     
    The Federation Metadata can be found at:
    https://<ADFS server name>/FederationMetadata/2007-06/FederationMetadata.xml 
     
    Below are links to additional information regarding Ping Identity documentation and ADFS:
    Read Article
  • How to Configure PingOne and G Suite

    In this tutorial, we will configure G Suite (formerly known as Google Apps for Work) using the metadata provided by the Udemy for Business team, or the metadata that's been downloaded from PingOne.

    If you don't have the metadata from the Udemy for Business team, or you're not sure how to download it, please refer to this article.

    Locating Your SaasID

    To configure G Suite you will need your SaasID. There are couple of ways to locate this. 

    If you set up your integration with PingOne through an Email Invitation, then your SaasID will be displayed in PingOne, under the application name on My Applications page.

    PingOne_-_My_Applications_saasid.png

    If you set up your integration with PingOne through a Manual Connection, however, then your SaasID can be found in the metadata provided by the Udemy for Business team. The name of the attribute in the metadata file is entityID.

    Once you have your SaasID, you will use following information to configure G Suite.

    • ACS URL: https://sso.connect.pingidentity.com/sso/sp/ACS.saml2?saasid=${saasid}
      • In the url above, you will replace ${saasid} with the saasid for your application (this will be displayed under the application name on the My Applications page)
    • EntityID: PingConnect

    Creating a New SAML Application in G Suite

    The steps below indicate how you can create a new SAML application in G Suite.

    1. Log into G Suite for Work CPanel.
    2. Navigate to Apps>SAML Apps.
    3. Click Add a service/App to your domain.
    4. Choose Setup My own Custom App, and click Next.
    5. Enter the Application Name and Description, upload a logo if desired, and click Next.
    6. Populate the ACS URL and Entity ID fields with the information from PingOne.
    7. Leave Start URL blank, unless required.
    8. The NameID will automatically be set to the Primary Email address. Click Next.
    9. If your application requires additional attributes, you have the chance to add them here. If not, click Finish.
    10. Click OK on the final step of the wizard.
    11. By default, new applications are "OFF for all users". You can click the menu icon and choose ON for Everyone.

    When the SAML application is created, you will also need to set the attributes that are sent in the SAML assertion, and map them to your user attributes.

    The Udemy for Business instance of PingOne supports the following attributes (all attributes are case sensitive).

    Required attributes:

    • SCIM.email the unique email of the user

    Optional attributes:

    • SCIM.name.givenName the given (or first) name of the user
    • SCIM.name.middleName the middle name (if any) of the user
    • SCIM.name.familyName the family (or last) name of the user
    • SCIM.name.formatted the fully formatted name of the user
    • groups the list of groups to which user belongs
    • externalID the user ID specified by customer

    As a last step, you should be able to generate a metadata file for that SAML application. Once you have the metadata, you can import it to PingOne or send it to the Udemy for Business team.

    Please note: when adding a new SAML application in G Suite, it might take up to 24 hours for configuration to take place and function correctly.

    Here is some additional information regarding G Suite and PingOne integration documentation:

    Read Article
  • How to Configure PingOne and Onelogin

    In this tutorial, we will configure Onelogin using the metadata provided by the Udemy for Business team, or the metadata that is downloaded from PingOne.

    If you don't have the metadata from the Udemy for Business team, or you're not sure how to download it, please refer to this article.

    Steps to Configure 

    Start by navigating to Apps > Add Apps in the OneLogin administrator dashboard. Next, search for SAML Test Connector (IdP w/attr) and select the first result from the search results. 

    Screen_Shot_2017-05-30_at_15.23.17.png

    Then, set the Display Name, Icon and Save the application. Onelogin will take you to the application Info page, where you will navigate to the Configuration tab. You should be able to fill in all the values based on your metadata. 

    • RelayState (This value of {saasid} should be the same as saasID(entityID) in your metadata)
      https://pingone.com/1.0/{saasid}
    • Audience
      https://sso.connect.pingidentity.com/sso/sp/ACS.saml2
    • Recipient
      https://sso.connect.pingidentity.com/sso/sp/ACS.saml2
    • ACS (Consumer) URL Validator*
      ^https:\/\/sso\.connect\.pingidentity\.com\/sso\/sp\/ACS\.saml2$
    • ACS (Consumer) URL
      https://sso.connect.pingidentity.com/sso/sp/ACS.saml2 

    Next, go to the Parameters tab. Here you can add/edit attributes that are send in SAML assertion. By clicking on 'Add parameter', you can add new parameters with a field name. When adding new parameters, don't forget to check the flag to include new fields in the SAML assertion. Once a new parameter is added, click on it and set the value for it.

    The Udemy for Business instance of PingOne supports the following attributes (all attributes are case sensitive).
     
    Required attributes:
    • SCIM.email the unique email of the user

    Optional attributes:

    • SCIM.name.givenName the given (or rst) name of the user
    • SCIM.name.middleName the middle name (if any) of the user
    • SCIM.name.familyName the family (or last) name of the user
    • SCIM.name.formatted the fully formatted name of the user
    • groups the list of groups to which user belongs
    • externalID the user ID specified by customer

    OneLogin_params.png

    In the Access tab and Users tab, configure the user's access for the newly created app.

    Save the application and in the More Actions dropdown options, click on SAML Metadata.

    Screen_Shot_2017-05-30_at_15.45.55.png

    Next, download the metadata and send it to the Udemy for Business team.
     
    Here are some additional resources regarding OneLogin documentation:
    Read Article
  • How to Retrieve PingOne Metadata

    In this article we'll explain how to retrieve SAML metadata from PingOne. You can also ask the Udemy for Business team to provide you with the metadata.

    There are a couple of ways to get the metadata and to integrate it with PingOne.

    • Email Invitation
    • Manual Connection 

    Email Invitation

    Creating an integration through email invitation gives you full access to PingOne configuration. You'll be able to manage certificates and download the SSO metadata, which are necessary in order to integrate with the Identity Provider.

    If you'd like to configure the PingOne connection, please give your email to the Udemy for Business team. We will send you invitation to PingOne. Once you're logged into PingOne you can configure the connection to your Identity repository, and download all the necessary metadata.

    For more details, please review the SSO documentation that was provided by the Udemy for Business team.

    Manual Connection

    To create a manual connection in PingOne, we need metadata generated from your Identity provider or the following information:

    PingOne_-_Manual_Connection.png 

    In order to create a customer connection in your Identity provider, we will send you the metadata and SSO documentation. Once you have successfully created a connection, please generate the metadata and send it to the Udemy for Business team.

    We will use the metadata to create a new Customer connection in PingOne, and enable the SSO for your account.

    Read Article
  • How to Configure PingOne and Okta

    To manually configure Okta using the SAML 2.0 application, please follow the steps outlined below.

    If you don't have the metadata from the Udemy for Business team, or you're not sure how to download it, please refer to this article.

    Steps to Configure

    Log into your Okta organization as a user with administrative privileges and click on the Admin button. On the right, click on Add Applications shortcut.

    Screen_Shot_2017-05-30_at_18.22.03.png

    Then click on Create New App button and select SAML 2.0.

    Screen_Shot_2017-05-30_at_18.23.20.png

    In General settings, enter your App name, logo and set the visibility. After clicking on next, you will be directed to the Configure SAML step. To configure SAML, you will need the Single sign on URL and your SP entity ID.

    Screen_Shot_2017-05-30_at_18.39.03.png

    • Single SIgn on URL - https://sso.connect.pingidentity.com/sso/sp/ACS.saml2
    • Audience URI (SP Entity ID) - This value can be found in your metadata. If you set up your integration with PingOne through Manual Connection, then you Entity ID can be found in the metadata provided by the Udemy for Business team. If you set up your integration with PingOne through Email Invitation, then your Entity ID will be displayed in PingOne, under the application name on the My Applications page.
    • Name ID format - EmailAddress
    • Application username - Email

    Next, you will need to configure the Attribute Statements. The Udemy for Business instance of PingOne supports the following attributes (all attributes are case sensitive):

    Required attributes:

    • SCIM.email the unique email of the user

    Optional attributes:

    • SCIM.name.givenName the given (or first) name of the user
    • SCIM.name.middleName the middle name (if any) of the user
    • SCIM.name.familyName the family (or last) name of the user
    • SCIM.name.formatted the fully formatted name of the user
    • groups the list of groups to which user belongs
    • externalID the user ID specified by customer

    Screen_Shot_2017-05-30_at_18.46.09.png

    After you have saved and published the application, you should be able to generate a metadata file for the new SAML application. Once you have the metadata, you can import it to PingOne or send it to the Udemy for Business team. 

    Below are links to additional Okta and PingOne integration documentation:

     

    Read Article
  • Udemy for Business Help Center FAQ

    How do I access the Help Center?
    Login to your Udemy for Business account, click your user menu in the upper right-hand corner and select Help.

    Who has access to the Help Center and forms?
    All Udemy for Business users and admins have access.

    How do I report a technical issue with the Support model?
    All technical issues will now be tracked via Zendesk tickets.  If you have a technical issue, please submit a ticket through our help center or email ufbsupport@udemy.com.

    If you email your Customer Success Manager regarding a technical issue, they will forward your request to the Support team to create a case.

    How do I request a course be added to the Udemy for Business collection?
    Now, every user can request courses be added or topics enhanced. If you want to request a course be added to the Udemy for Business collection, fill out this form in our Help Center. We will review all course requests every couple of weeks and will let you know if we can add the course you request into the collection.

    What is the likelihood my course request is added to the Udemy for Business collection?
    We appreciate customer course suggestions. However, it is not guaranteed your course requests will be added to the collection. Courses that are added must be applicable to all of our customers and must meet our instructor and quality standards.

    I have a good idea for a product enhancement, how do I let you know?
    If you have a feature request that you think would make our product better, please fill out this form in our help center.

    Will my feature request make it into the product?
    We will review all feature requests and see how they align with our product vision and the needs of our customer base. We cannot guarantee any feature will be added to the product.

    Can I see a list of my support requests?
    If you want to see a list of your outstanding tickets, you can find them in the help center under your user menu in the upper right-hand corner.

    What is the difference between Customer Support and my Customer Success Manager?
    Customer Support is designed to help you triage technical issues. They are great at managing cases and partnering with our Product & Engineering teams to solve bugs.

    Your Customer Success Manager is a strategic partner to help with best practices, employee engagement, and driving value of Udemy for Business.

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  • System Requirements

    You can access Udemy for Business from various devices and platforms, on both PC and Mac desktops / laptops, as well as Android and iOS mobile devices. Our system requirements for these follow below.

    Minimum System Requirements
    • The latest Chrome, Firefox, Safari, Edge, Opera or IE11 for desktop/laptop
    • A broadband connection with a minimum speed of 5Mbit or 800kbps
    • Please note that Flash Player is not required. If you have Adobe Flash Player, we recommend you have the Adobe Flash Player 10.0.22+ plug-in or higher installed.
    PC Specific Requirements
    • Platform: Windows 7 or higher with the latest updates installed
    • RAM: 4GB or more
    • Video: Graphics output capability
    • Sound: Sound output capability

    Mac Specific Requirements

    • Platform: Mac OS X 10.12 or higher with the latest updates installed
    • RAM: 4GB or more
    • Video: Graphics output capability
    • Sound: Sound output capability
    Mobile Requirements
    • iOS 11.0 and above
    • Android 5.0 and above

    Udemy for Business is available on mobile for both iOS and Android. To download the iOS app go here. To download the Android app, go here.

    Mobile browsers: Safari or Chrome on iOS and Chrome on Android.  

    What Browser am I Using?

    To find out more about your specific system, this site will tell you which browser and OS you're currently using. 

    To watch courses, we recommend using Google Chrome. You can download Chrome for free here.

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  • Terms of Use

    To view our Terms of Use, please visit: https://www.udemy.com/terms/

    To review our Privacy Policy, please visit: https://www.udemy.com/terms/ufb-privacy/

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  • Getting Help

    For support and/or product related questions, we have helpful articles in our Help Center for frequently asked questions. If you have a technical issue or question that you cannot solve, please submit a support ticket and a member of our support team will respond within 24 hours. For strategic related questions on how to promote your Udemy For Business account, please click on the Contact Us icon. 

    The best and quickest way for your end-users to get assistance with technical issues is to file a ticket with Customer Support. A member of our support team can help them troubleshoot since it may be an issue specific to their individual set-up (browser, cache, etc.).

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  • Customizing my Account

    How do I customize my account?

    To customize your account, upload three images: a logo, a background image and your company icon.

    1. Logo: Go to Manage --> Logo and upload a logo in one of the following formats: jpg, .jpeg, .gif, .png, .bmp. The logo should be at least 400 x 70 pixels.
    2. Background image: Go to Manage --> Background and upload a background image for your login page. It should be at least 1920 x 1080 pixels.
    3. Icon: Go to Manage --> Icon and upload an optional square logo to use as a browser icon.  It should be at least 32x32 pixels.
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  • What is Udemy For Business?

    Udemy for Business is a next-gen learning solution that transforms the workplace learning experience through a consumer-first on-demand learning solution. Built for businesses striving to be at the forefront of innovation, Udemy for Business offers fresh, relevant learning anytime, anywhere. The 3,500+ high-quality courses taught by the world’s leading experts cover a wide range of topics from development and IT to design, leadership and stress management. In addition to its curated content collection, organizations can also securely host and distribute their own proprietary content.

    To read more about many of the companies that leverage Udemy for Business for their learning needs, please click here.

     

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